ch8 - ch8 Student: _ 1. Health care is the most intensive...

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ch8 Student: ___________________________________________________________________________ 1. Health care is the most intensive of service industries. True False 2. In the United States, more than $10 trillion is spent on health care each year. True False 3. The founders of the Mayo Clinic are credited with the innovation of integrated medical care in their rural medical practice in the late 1800s. True False 4. At the Mayo Clinic, SPARC is an acronym for "Specialty Patient Automated Referral Console," a computerized system that improves patient flows through the hospital. True False 5. At the Mayo Clinic, SPARC is an acronym for "see, plan, act, refine, and communicate," in a clinical innovation lab that operates like a design shop. True False 6. In recent surveys, about 55 percent of all Americans said they were dissatisfied with the quality of health care. True False 7. In recent surveys, about 32 percent of all Americans said they were dissatisfied with the quality of health care. True False 8. Health care operations management may be defined as the design, management, and improvement of the systems that deliver health care services. True False 9. Health care operations management may be defined as the recruitment, organization and scheduling of the professionals that deliver health care services. True False 10. In a health care setting, diagnosis involves studying patients and conducting tests. True False
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True False 12. A hospital is a facility whose staff provides services relating to observation, diagnosis, and treatment to cure or lessen the suffering of patients. True False 13. Because of the influence of modern technology, quality and service measures are precise and based upon hard evidence. True False 14. Well-organized hospitals have a clear chain of command and carefully delineated decision-making authority. True False 15. The flow of work through a hospital is sometimes referred to as a care chain. True False 16. The flow of work through a hospital is sometimes referred to as a patient activity diagram. True False 17. In a hospital, a nursing station is a place where admitted patients go to receive nursing care. True False 18. The principal element of the overall layout of a hospital is the nursing station, which is the area support staff work from. True False 19. Nursing stations designed today are circular in shape. True False 20. A general rule for the design of a hospital is to combine patient, guest and staff traffic flows. True False 21. Decoupling points are IV and electronic monitoring connections which are decoupled when a patient is moved from an operating room to recovery. True False
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ch8 - ch8 Student: _ 1. Health care is the most intensive...

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