ch9 - ch9 Student 1 TQM was defined in the textbook as...

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ch9 Student: ___________________________________________________________________________ 1. TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer. True False 2. TQM is an acronym meaning "total quality measurement." True False 3. One SPC tool used in total quality management is the run chart. True False 4. One SPC tool used in total quality management is the Pareto chart. True False 5. An operational goal of total quality management is the careful design of the product or service. True False 6. An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed. True False 7. An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service. True False 8. The Shingo system approach to quality is totally compatible with statistically based approaches to quality control. True False 9. Design quality refers to the inherent value of the product in the marketplace. True False 10. One of the tools of a quality control department that is used in a TQM program is acceptance sampling. True False 11. One of the tools of a quality control department that is used in a TQM program is process sampling. True False
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True False 13. One of the tools of a quality control department that is used in a TQM program is leadership. True False 14. In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management. True False 15. Conformance quality is a strategic decision for a firm. True False 16. The Malcolm Baldrige National Quality Award represents the U. S. government's endorsement of quality as an essential part of successful business strategy. True False 17. While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot. True False 18. While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot. True False 19. A quality guru named Philip Crosby defined quality as fitness for use. True False 20. A quality guru named Philip Crosby defined quality as conformance to requirements. True False 21. A quality guru named Joseph M. Juran defined quality as fitness for use. True False 22. A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection. True False 23. A quality guru named Joseph M. Juran is well known for his program structured around "14 points" for management. True False
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ch9 - ch9 Student 1 TQM was defined in the textbook as...

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