ch13a - ch13a Student: _ 1. Operations consulting deals...

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ch13a Student: ___________________________________________________________________________ 1. Operations consulting deals with assisting clients in developing operations strategies and improving production processes. True False 2. Consulting has become one of the major areas of employment for business graduates. True False 3. An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client. True False 4. Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation. True False 5. The primary job of partners in a consulting firm is to manage consulting engagements. True False 6. Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants. True False 7. Most consulting firms are very large organizations and are specialized by function or by industry. True False 8. Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants. True False 9. The goal of consulting firms is to satisfy a client's needs. True False 10. Companies typically seek out operations consultants when they are faced with major investment decisions or when they believe that they are not getting maximum effectiveness from their productive capacity. True False
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11. General management consulting often recommends changes in attitudes and culture, which are relatively easy for the client to attain. True False 12. One of the cost impact and payoff analysis tools from the operations consulting tool kit is gap analysis. True False 13. One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis. True False 14. One of the implementation tools from the operations consulting tool kit is the responsibility chart. True False 15. One of the implementation tools from the operations consulting tool kit is the issue tree. True False 16. Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem. True False 17. A key use of a customer survey used in operations consulting phase of problem definition is customer loyalty analysis. True False 18. One form of gap analysis used in operations consulting is benchmarking particular client company processes against firms which are exemplars in the process and measuring the differences. True False
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ch13a - ch13a Student: _ 1. Operations consulting deals...

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