Homework Answers Ch 2 e12 - CHAPTER 2 OPERATIONS AND SUPPLY...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
CHAPTER 2 OPERATIONS AND SUPPLY STRATEGY Review and Discussion Questions 1. Can a factory be fast, dependable, flexible, produce high-quality products, and still provide poor service from a customer’s perspective? Yes, if a customer’s needs are not considered and does not influence strategy development, an organization could be delivering the wrong service or product. Even though the product or service is delivered fast, dependable, and flexible in design and features and is of high technical quality, overall service could be rated “poor” by a customer who demands a different mix of features and attributes. It is often best not to be fastest to the market, but to be the best firm in the market as judged by the ultimate customer. 2. Why should a service organization worry about being world class if it does not compete outside its own national border? What impact does the Internet have on this? As the environment changes, firms can find themselves faced with competition from outside their
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 01/05/2012 for the course COMMERCE 398 taught by Professor Dale during the Spring '11 term at The University of British Columbia.

Page1 / 2

Homework Answers Ch 2 e12 - CHAPTER 2 OPERATIONS AND SUPPLY...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online