3SO3 Week 10 Conflict & Negotiation (2011) Final

3SO3 Week 10 Conflict & Negotiation (2011) Final -...

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__________________________________ DeGroote School of Business 2
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Myths of Conflict & Negotiation Conflict is only dysfunctional Conflict is generally a “personality” problem Negotiation creates a winner and a loser Good conflict mediators are born not made 3
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Types of Conflict and Their Effects Task conflict conflict about tasks, ideas, and issues divorced from evaluations of people’s character Stems from debates over competing ideas, proposals, interests, or resources Relationship conflict personalized and highly threatening, stems from what has transpired between two or more people damaging for personal relationships, team functioning and problem solving Can often deteriorate into name-calling sessions, sometimes outside of the scope of the manager to mediate 5
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Sources of Conflict Diagnosing sources of conflict: Is conflict centered on task or relationship? Relationship centered conflict: manager can try to mediate; may need to separate conflicting parties Task centered conflict: less emotional, easier to compromise on Consider 5 potential sources of conflict and questions to ask
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Sources of Conflict Informational factors Do disputants have access to the same information? Come into play when people have developed their point of view on the basis of a different set of facts Perceptual factors Do the disputants perceive common information differently? Same information but different interpretations or understandings Each person selects the data that supports their point of view Tends to devalue information that does not support it 7
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Sources of Conflict Role factors Are the disputants significantly influenced by their role in the organization? People believe that their roles within an organization are somehow in conflict “turf” associated with their position is being usurped Personal factors In what way do disputants’ personal differences play a role in the dispute? Incompatible personal values Different personalities Differing long and short-term goals 8
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Sources of Conflict Environmental factors What stressful factors in the environment might the disputants be reacting to? Scarce resources, uncertainty, degree to which competition is present Mixed-motive situation: hope for A but reward for B i.e. employees told to work together in team but rewarded for individual progress, input 9
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Skill Building Activity As a team, write a short story that illustrates one of the management skills discussed in class so far Your instructor has given each of you a piece of paper with individual instructions Read these instructions and hide them, DO NOT show them to your group members or tell them what was in your instructions
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11 Kilman’s Conflict Resolution Grid
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Competition High assertiveness, low cooperative Dominant and non-supportive
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This note was uploaded on 01/05/2012 for the course BACK 1ALL taught by Professor Mach during the Spring '11 term at Folsom Lake College.

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3SO3 Week 10 Conflict & Negotiation (2011) Final -...

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