3SO3 Week 11 Making Change (2011) Final

3SO3 Week 11 Making Change (2011) Final - 1 Administrative...

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Administrative Stuff Rest of term Exam SAP #2 Student Guidelines (on Avenue) 2
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__________________________________ DeGroote School of Business 3
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Introduction What type of change will you need to facilitate? Why is change difficult to initiate/execute successfully? Requires multiple management skills Successful change requires commitment, not just compliance Requires changes in behaviour Often requires influencing without formal authority May encounter resistance from people 4
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Why Do People Resist Change? Loss of control Loss of face Loss of identity Loss of competence Excessive personal uncertainty Surprise More work Past resentments Unintended consequences Real threats 5
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Strategies for Overcoming Resistance Education and commitment Participation and involvement Facilitation and support Negotiation and agreement Manipulation Implicit and Explicit coercion 6
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Myths of Making Change Crisis is a guarantee of change Change is best motivated by fear Compelling facts are the key to change Old dogs can’t learn new tricks 7
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General Models of the Change Process Lewin’s Unfreeze-Move-Refreeze Model Bridges Model of Transitions Kotter’s Eight Stages of Change A Practical Model of Planned Change 8
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Important Questions for Change Lewin’s model helps us to consider some important questions: 1. What is keeping people from change and why have they not changed up to now? 2. What actions might induce them to change? 3. How will we sustain new behaviors? 9
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Lewin’s Forcefield Analysis Identify drivers: things pushing you towards your goal Identify resisters: things pushing you away from your goal What is the relative strength of each? 10
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Lewin’s Unfreeze-Move-Refreeze Model Unfreezing Overcome inertia, challenge existing ways of thinking and doing things Need to get people willing to get involved in change Diagnose and deal with resisters Moving Period of anxiety, tension Push comfort zones, introduce new information, processes, rewards Refreezing New mind-set and behavioral patterns are accepted Change yields positive benefits for the organization 11
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Consider McMaster’s recent relocation of its MBA program to Burlington: Conduct a forcefield analysis on the issue of moving the MBA to a different campus
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3SO3 Week 11 Making Change (2011) Final - 1 Administrative...

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