BUS-500 DB3-R3

BUS-500 DB3-R3 - DISCUSSION BOARD REPLY 3: CRYSTAL FISHER I...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
DISCUSSION BOARD REPLY 3: CRYSTAL FISHER I agree that communication is the most important skill when it comes to dealing with people. Misinterpretation is a problem that our agency faces when working with our clients. Sometimes client do not understand the rights & responsibilities policy, and what was explained to them during the interview. Client may call the program manager, supervisor or lead-worker to understand the clarity of a message. Clients will constantly call their caseworker to get a better understanding of a message. Employees can also tell through client’s body language that a client was unable to decode a message. The key parts of the communication process include the sender, encoding, the message, the channel, decoding, the receiver, noise and feedback (Robbins & Judge, 2009, p. 353). The receiver is the object to whom the message is directed. Before the message can be received, the symbols in it must be translated into a form that can be understood by the receiver, this is called decoding a message (Robbins & Judge, 2009, p. 353).
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 2

BUS-500 DB3-R3 - DISCUSSION BOARD REPLY 3: CRYSTAL FISHER I...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online