Chapter 14 JOBS AND THE DESIGN OF WORK teacher resources nqimch13

Chapter 14 JOBS AND THE DESIGN OF WORK teacher resources nqimch13

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13 JOBS AND THE DESIGN OF WORK CHAPTER SCAN Work design is important because of the impact the design has on productivity. The job characteristics model includes skill variety, task significance, task identity, autonomy, and feedback as major considerations for job design. In contrast, the social information processing model considers information from others in the organization about the work to be just as important. Cultural values vary greatly as to the social orientation to job design. Task revision includes innovative techniques like job sharing and flextime. LEARNING OBJECTIVES After reading this chapter, you should be able to do the following: 1. Define the term job , and identify six patterns of defining work. 2. Discuss the four traditional approaches to job design. 3. Describe the job characteristics model. 4. Compare the social information-processing (SIP) model with traditional job design approaches. 5. Explain the interdisciplinary approach to job design. 6. Compare Japanese, German, and Scandinavian approaches to work. 7. Explain how job control, uncertainty, and conflict can be managed for employee well-being. 8. Discuss five emerging issues in the design of work. 228
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Chapter 13: Jobs and the Design of Work KEY TERMS The following key terms are introduced in Chapter 13. job work meaning of work work simplification job enlargement job rotation cross-training job enrichment Job Characteristics Model Job Diagnostic Survey (JDS) social information-processing (SIP) model lean production sociotechnical systems technocentric anthropocentric job sharing flextime virtual office technostress task revision counter-role behavior THE CHAPTER SUMMARIZED I THINKING AHEAD: Jobs, Work Rules, and the Airline Industry II. WORK IN ORGANIZATIONS Work is the mental or physical activity that has productive results. Although work means different things to different people, all work has common elements like organized jobs. Work is relative. Making pottery a thousand years ago was not only work, but survival. Today, many individuals enjoy making pottery as a hobby. Work has always been an element of life in all societies. As we continue to have automation fulfill human tasks, some have hypothesized that we may face the possibility of a society not based on work. A. The Meaning of Work 229
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Chapter 13: Jobs and the Design of Work The meaning of work differs from person to person and from culture to culture. One recent study found six patterns people follow in defining work , and these help explain the cultural differences in people’s motivation to work. B. Jobs in Organizations Jobs are defined around an organization's structure. III. TRADITIONAL APPROACHES TO JOB DESIGN Research has concluded that radical and new manufacturing designs have not necessarily led to changes in job designs. The historical approaches to job design were designed around the specific tasks an employee needed to perform. The design now attempts to satisfy the workers' needs as well as the organizations' needs. A.
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This note was uploaded on 01/06/2012 for the course BME 214614 taught by Professor Staff during the Fall '10 term at SUNY Empire State.

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Chapter 14 JOBS AND THE DESIGN OF WORK teacher resources nqimch13

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