tb04 - CHAPTER 4 ATTITUDES, VALUES, AND ETHICS MULTIPLE...

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CHAPTER 4 ATTITUDES, VALUES, AND ETHICS MULTIPLE CHOICE ATTITUDES 1. In managing organizational behavior, the importance of attitudes: A. is determined by observation B. rests with understanding non-productive behavior C. lies in their link to behavior D. can be assessed from observing non-work behavior 2. An individual's psychological tendency expressed by evaluating an entity with some degree of favor or disfavor reflects: A. an attitude B. one's mood C. values D. beliefs The ABC Model 3. All of the following are indications of affect EXCEPT: A. he believes that young employees are error prone B. she dislikes eating lunch in the company cafeteria C. he prefers group discussion D. she likes the new phone system ANSWER: A, medium, appl., pg. 79 4. Asking an employee whether he or she would use a new computer software package is an attempt to determine: A. affect B. cognition C. dissonance reduction D. behavioral intention ANSWER: D, medium, appl., pg. 79 5. An individual does not have an attitude until he or she responds to an entity on a: A. personal, cognitive, and behavioral basis B. cognitive, interactive, and behavioral basis C. behavioral, affective, and interactive basis D. cognitive, behavioral, and affective basis 40
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6. Attitudes develop on the basis of: A. experience B. the interaction between information and experience C. evaluative responding D. understanding 7. When one's attitudes and required job behavior conflict, __________ may develop. A. affect B. attitude consonance C. behavioral tendency D. cognitive dissonance 8. If a salesperson is required to sell a defective TV set but believes this act to be unethical, they would: A. not engage in the act B. experience the discomfort of cognitive dissonance C. need to be at Kohlberg's 5th level of cognitive development in order to resolve the conflict between attitudes and behavior D. reexamine their behavioral intention ANSWER: B, medium, appl., pg. 80 Attitude Formation 9. Attitudes are learned and two major influences include: A. repeated behavior and affect B. direct experience and social learning C. cognitive dissonance and negative affectivity D. random behavior modeling and unconscious motivation 10. Which of the following is NOT an important aspect or process of modeling? A. The learner must focus attention on the model. B. The model must not be aware of the learner's presence. C. The learner must retain, accept, and/or stamp in what was observed for the model. D. The learner must practice the model's behavior.
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tb04 - CHAPTER 4 ATTITUDES, VALUES, AND ETHICS MULTIPLE...

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