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65 CHAPTER 6 LEARNING AND PERFORMANCE MANAGEMENT MULTIPLE CHOICE LEARNING IN ORGANIZATIONS 1. In terms of the work environment, learning: A. takes place through formal training programs B. is primarily the cognitive activity of acquiring knowledge C. is ad hoc and accidental D. is primarily a change in behavior acquired through experience and knowledge acquisition 2. The behaviorist approach to learning assumes observable behavior is a function of: A. both the person and the environment B. external cues C. its consequences D. the interaction between the affect and cognitive components of an individual Classical Conditioning 3. In the animal learning research of Pavlov, the sound of the bell was the: A. conditioned response B. unconditional stimulus C. conditioned stimulus D. consequence of the dog's salvation ANSWER: C, hard, analysis, pg. 127 4. Which of the following is NOT a limitation of classical conditioning? A. Humans are more complex and less amenable to simple cause-and-effect conditioning. B. Behavioral environments in organizations are complex and not very amenable to single stimulus– response manipulations. C. Unconditioned responses and unconditioned stimulus have not been connected in humans. D. Complex human decision making makes it possible to override simple conditioning. ANSWER: C, medium, analysis, pg. 127-128 5. Modifying behavior so that a conditioned stimulus is paired with an unconditioned stimulus and elicits an unconditioned response defines: A. operant conditioning B. classical conditioning C. reinforcement D. learning ANSWER: B, easy, K&C, pg. 127
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66 Chapter 6 6. A person working at a computer terminal may get lower back tension as a result of poor posture. If the person becomes aware of that tension only when the manager enters the work area, then the person may develop lower back tension at the appearance of the manager. This scenario would be an example of: A. operant conditioning B. classical conditioning C. paired reinforcement D. behavior modification ANSWER: B, medium, appl., pg. 127 Operant Conditioning 7. A form of operant conditioning that has been used successfully to shape organizational behavior is known as: A. job enrichment B. organization development C. employee empowerment D. organizational behavior modification 8. Operant conditioning is based on the notion that behavior is a function of: A. seated beliefs B. perception and thinking C. unconscious drives D. its consequences 9. Which of the following is a form of operant conditioning? A. expectancy theory B. the expectation-performance-reward-satisfaction chain C. the attempt by a supervisor to satisfy higher order needs of employees through participation D. behavior modification ANSWER: D, easy, synthesis and evaluation, pg. 128 10. The process of modifying behavior through the use of positive or negative consequences following
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This note was uploaded on 01/06/2012 for the course BME 214614 taught by Professor Staff during the Fall '10 term at SUNY Empire State.

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