tb08 a - CHAPTER 7 COMMUNICATION MULTIPLE CHOICE...

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CHAPTER 7 COMMUNICATION MULTIPLE CHOICE INTERPERSONAL COMMUNICATION 1. Assume you are a supervisor who manages more than 20 employees, each of whom occupies a different job. At a recent project meeting with eight of your employees, you discussed with them the importance of communication and the rapidly developing technology associated with communication. A point that you should not fail to make in your discussion is: A. supervisory communication is normally one-way B. face-to-face communication is inefficient C. formal communication channels should be used at all times D. communication is the evoking of a shared or common meaning in another person ANSWER: D, easy, appl., pg. 153 2. The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace? A. empathy B. writing C. serving clients D. understanding ANSWER: C, medium, K&C, pg. 153 3. The evoking of a shared or common meaning in another person is called: An Interpersonal Communication Model 4. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: 5. Which of the following is considered high in rich information? 80
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81 Chapter 7 6. The window through which we interact with people and influences the quality, accuracy, and clarity of the communication is called: A. a perceptual screen B. a communication filter C. an interpretation funnel D. the communication vacuum ANSWER: A, medium, K&C, pg. 153 7. A communication medium that is moderate in both information richness and data capacity is: 8. When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to: 9. As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message?
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