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CHAPTER 7 COMMUNICATION MULTIPLE CHOICE INTERPERSONAL COMMUNICATION 1. Assume you are a supervisor who manages more than 20 employees, each of whom occupies a different job. At a recent project meeting with eight of your employees, you discussed with them the importance of communication and the rapidly developing technology associated with communication. A point that you should not fail to make in your discussion is: A. supervisory communication is normally one-way B. face-to-face communication is inefficient C. formal communication channels should be used at all times D. communication is the evoking of a shared or common meaning in another person ANSWER: D, easy, appl., pg. 153 2. The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace? A. empathy B. writing C. serving clients D. understanding 3. The evoking of a shared or common meaning in another person is called: A. interpersonal communication B. communication C. a response pattern D. the message An Interpersonal Communication Model 4. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: A. data B. feedback C. message D. information 5. Which of the following is considered high in rich information? A. personalized memo B. electronic mail C. telephone D. flyer ANSWER: C, medium, appl., pg. 154 80
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81 Chapter 7 6. The window through which we interact with people and influences the quality, accuracy, and clarity of the communication is called: A. a perceptual screen B. a communication filter C. an interpretation funnel D. the communication vacuum 7. A communication medium that is moderate in both information richness and data capacity is: A. the telephone B. electronic mail C. face-to-face discussion D. formal numeric report ANSWER: B, medium, appl., pg. 154 8. When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to: A. perceptual screens B. only verbal characteristics of the message C. the informal communication channel D. non-feedback 9. As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message? A. e-mail B. posted memo on a bulletin board C. a telephone call D. written memo followed by a face-to-face meeting ANSWER: D, medium, appl., pg. 154 10. Richness in a communication message refers to: A. the amount of data that can be sent via the type of communication medium B. the amount of feeling that is communicated with the message C. the amount of uninterpreted, unanalyzed elements of a message D. the ability of the medium to convey the meaning
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This note was uploaded on 01/06/2012 for the course BME 214614 taught by Professor Staff during the Fall '10 term at SUNY Empire State.

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