tb15 - CHAPTER 14 ORGANIZATIONAL DESIGN AND STRUCTURE...

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CHAPTER 14 ORGANIZATIONAL DESIGN AND STRUCTURE MULTIPLE CHOICE THINKING AHEAD KEY ORGANIZATIONAL DESIGN PROCESSES 1. Organizational design is a process of specifying structural features of an organization. This process begins with: A. the organization's goals B. task specifications of each job C. arranging jobs into departments D. diagramming formal channels of communication 2. An organization chart shows: A. formal lines of authority and supervisor–employee reporting relationships B. how many people are employed by an organization C. the tasks for each job D. the number of positions in each department 3. The process of constructing and adjusting an organization's structure to achieve its goals is: A. strategic management B. strategy–structure fit C. organizational design D. organizational reconfiguration 4. When considering the importance of structure in relation to strategy, goals, mission and purpose statements, it is most accurate to think of: A. strategy following structure B. function following form C. structure leading to goals D. form follows function ANSWER: D, hard, analysis, pg. 333 5. The process of breaking organizational goals into tasks and dividing work is: A. integration B. coordination C. differentiation D. organization charting 182
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183 Chapter 14 Differentiation 6. In their research on differentiation, Lawrence and Lorsch found all of the following dimensions reflected differentiation EXCEPT: A. goal orientation B. interpersonal orientation C. formality of structure D. hierarchical control 7. The degree of differentiation most affected by employee's specialized knowledge, education, or training is: A. spatial differentiation B. vertical differentiation C. horizontal differentiation D. departmental differentiation 8. The particular grouping of activities performed by an individual or the division of labor refers to: A. horizontal differentiation B. vertical differentiation C. standardization D. specialization 9. Departmentation on a college or university campus is most commonly based on: A. student classification (freshman, sophomore, etc.) B. time of day of course offerings C. academic discipline or subject matter D. building location and physical space ANSWER: C, medium, analysis, pg. 336 10. Span of control defines: A. the number of organization levels B. vertical differentiation C. who reports to whom in the chain of command D. the number of employees a manager supervises 11. Flat organization structures are characterized by: A. narrow spans of control B. close supervision C. long communication channels D. high ratios of employees to supervisors ANSWER: D, hard, K&C, pg. 337
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Organizational Design and Structure 184 12. The thousands of State Farm Insurance Company agents' offices scattered throughout the United States are
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tb15 - CHAPTER 14 ORGANIZATIONAL DESIGN AND STRUCTURE...

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