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Chapter 14 - Chapter 14 Informal Oral Communication...

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Chapter 14 Informal Oral Communication True/False Questions 1. Talking is the oral expression of knowledge, viewpoints, and emotions through words. Answer: True Page: 442 Difficulty: Easy Rationale: This definition is given in Chapter 14. Learning Objective: 1 AACSB Standard: 1 2. Word choice is more important in writing than in speaking. Answer: False Page: 443 Difficulty: Easy Rationale: As noted in Chapter 14, word choice is equally important to both writing and speaking. Learning Objective: 1 AACSB Standard: 1 3. Adaptation refers to word selection—not to use of voice. Answer: False Page: 444 Difficulty: Medium Rationale: Adaptation also involves voice and style. Learning Objective: 1 AACSB Standard: 1 4. Parliamentary procedures have little place in business meetings. Answer: False Page: 445 Difficulty: Easy Rationale: Generally, they are used in formal meetings in business. Learning Objective: 2 AACSB Standard: 1 5. If new items come up during a meeting, they may be discussed at the end of the meeting. Answer: True Page: 445 Difficulty: Easy Rationale: This procedure is suggested in Chapter 14. Learning Objective: 2 AACSB Standard: 1 6. When conducting a meeting, a leader should permit complete freedom of discussion. Answer: False Page: 445-46 Difficulty: Hard Rationale: Often the discussion leader must control those who talk too much. Learning Objective: 2 AACSB Standard: 1 202
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Chapter 14 Informal Oral Communication 7. “Mr. Greer is on another phone. Please hold,” is not a courteous phone response. Answer: False Page: 447-48 Difficulty: Hard Rationale: The choice to be on hold should be the caller's. Learning Objective: 3 AACSB Standard: 1 8. It is good advice to try to make phone conversations like normal, face-to-face conversations. Answer: True Page: 447-48 Difficulty: Easy Rationale: This advice appears in Chapter 14. Learning Objective: 3 AACSB Standard: 1 9. In dictating a message, punctuation and paragraphing should not be included. Answer: False Page: 450 Difficulty: Medium Rationale: It is usually wise to include them; however, some of today’s newest programs are attempting to include them automatically. Learning Objective: 4 AACSB Standard: 1 10. The extent to which someone dictating a document should give instructions on paragraphing, punctuation, and other mechanics depends on how well trained the system is. Answer: True Page: 450-51 Difficulty: Easy Rationale: Although such instructions usually should be given, they need not be given when a system supplies them appropriately. Learning Objective: 4 AACSB Standard: 1 11. Voice recognition technology now enables one to dictate using continuous speech. Answer: True Page: 449 Difficulty: Easy Rationale: Voice recognition software is rapidly evolving. Learning Objective: 4 AACSB Standard: 1 12. Continuous voice recognition software permits one to speak at his or her natural rhythm.
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