Chapter 16 - Chapter 16 Techniques of Cross Cultural...

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Chapter 16 Techniques of Cross Cultural Communication True/False Questions 1. Ethnocentrism can be disastrous to effective communication across cultures. Answer: False Page: 487 Difficulty: Easy Rationale: Explaining the fallacy of this view is the goal of the first part of Chapter 16. Cultures differ, but there is no evidence that ours is superior. Learning Objective: 2 AACSB Standard: 1, 5 2. Because we are all humans, the messages communicated by body movements form a universal language understood by the people of all cultures. Answer: False Page: 487 Difficulty: Medium Rationale: Such movements have different meanings in different cultures. Learning Objective: 3 AACSB Standard: 1, 5 3. Even a smile does not mean the same to people of every culture. Answer: True Page: 489 Difficulty: Medium Rationale: In certain situations, a smile is a sign of weakness to the people of some cultures. . Learning Objective: 3 AACSB Standard: 1, 5 4. Our views concerning the efficient use of time are not accepted by the people of some cultures. Answer: True Page: 490 Difficulty: Medium Rationale: In some cultures the people have a relaxed view of time. . Learning Objective: 4 AACSB Standard: 1, 5 5. One sure way of developing friendly relations with someone from a different culture is to get on a first-name basis from the beginning. Answer: False Page: 491 Difficulty: Easy Rationale: Such informality is contrary to the view held in some cultures. . Learning Objective: 4 AACSB Standard: 1, 5 6. Our techniques of business communication are not accepted in some cultures. Answer: True Page: 493 Difficulty: Easy Rationale: The people of some cultures hold views that make our techniques unacceptable. Learning Objective: 4 AACSB Standard: 1, 5 226
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Chapter 16 Techniques of Cross Cultural Communication 7. The language and tone of communication in North America are frequently inappropriate for English business people. Answer: True Page: 493 Difficulty: Easy Rationale: An English writer makes this observation in a quote. .
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