Final Comprehensive Study Guide

Final Comprehensive Study Guide - Module 01: Intro to...

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Module 01: Intro to Supply Chain Management Competitive Priorities – How do these relate to almost everything we discussed this semester? Competitive Priorities are what a business focuses on. While every business would like to be the leader in every category, usually businesses differentiate themselves by one or two or two of these qualities. (Ex. Apple vs. Dell. Red Lobster vs. Long John Silver’s. Blockbusters vs. Netflix) 1. Cost ; types of costs: material costs, production costs (machine and labor), packing, transportation, storage costs, quality costs (returns, warranties, repairs, rework, errors, time), customer service costs, organizational costs (marketing, finance, rent, insurance, legal). Remember the bottled water example. 2. Quality ; types of quality: a. DESIGN QUALITY – Product or Service. Nothing can make-up for bad design b. MATERIAL & PRODUCTION QUALITY – This requires well designed production systems, good materials, and exceptional labor. The result is high performance, aesthetics, and durability. c. QUALITY LEVEL DELIVERED – How does it look when the customer finally gets it? What it looks like off the assembly line isn’t the only thing that’s important. d. CONSISTENT QUALITY – Is the product the same every time? Remember the McDonalds example. e. SERVICE QUALITY – Sales, Support, Repairs, Maintenance, Assembly, Delivery. 3. Time ; two types: a. DELIVERY TIME – Lead Time (Pizza Delivery); From Order Placement to Order Fulfillment, Supplier Delivery Times, Manufacturing Time, Transport Time, Inventory Management, Forecasting b. ON-TIME DELIVERY (Airline Industry) – Percentage of time delivered when promised, Understanding Limits of Supply Chain, Developing Schedules, Staying on Schedule 4. Flexibility : a. Three main categories: a.i. PRODUCT OR CUSTOMIZATION FLEXIBILITY – Options Offered, Built to your Specifications a.ii. VOLUME FLEXIBILITY – Coping with Demand Changes, Large and/or Small Orders (Timely) a.iii. MASS CUSTOMIZATION – Both Customization and Volume Flexibility b. Six detailed strategies: b.i. DESIGN FLEXIBILITY – Future modifications, Market demands; Easy to change color, size, features
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b.ii. MATERIALS / PARTS FLEXIBILITY – Can the material or component be used for a number of different end items and in a number of different ways? b.iii. FACILITY FLEXIBILITY – Producing Multiple Items in a Single Plant b.iv. TOOLS / MACHINERY FLEXIBILITY – Can tools be used to make a number of different end items or only one end item? b.v. EMPLOYEE FLEXIBILITY – Agile Employees, Good at everything COMPETENT / INTELLIGENT EMPLOYEES – Culture of learning, Continuous improvement; Progressive Organizational Structure b.vii. SERVICE FLEXIBILITY – Repairs, Returns, Assembly, Recycle; Suggestions, Help Desk; Locally, Worldwide; On Site, In-Person, FedEx, Online, Satellite Facility, Manufacturer or 3 rd Party? Explain and calculate Productivity and Value
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This note was uploaded on 01/07/2012 for the course SCM 300 taught by Professor D during the Fall '07 term at ASU.

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Final Comprehensive Study Guide - Module 01: Intro to...

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