MGTOP 301 Final Study Guide

MGTOP 301 Final Study Guide - MGTOP 301 Final Study Guide...

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MGTOP 301 Final Study Guide Team effectiveness (social loafing vs. synergy, E.E.G., diversity) o What makes a group a team? o Engagement – Team collaboration o Empowerment – Self direction o Growth – Individual development Interactive _____________ Goal-oriented ___________ Individual accountability ___________ Synergistic _________________ o Social Loafing Definition o Team Synergy Definition Team development stages (emphasis on norming and performing) o Tuckman’s Team Stages model Forming Storming Norming Performing Adjourning o Team Process Definition o How Teams Make Decisions Default Authority
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Majority Consensus Unanimity Team players and team leaders (be able to explain your role) o Individual behavior Perception (impression management) o Your actions do influence the perceptions and behavior of others, which should matter to you as a manager o Learn to honor your values and your integrity Personality (not easily changed) Attitudes (limit our altitudes) Emotions and stress (you really do have a choice) Communication o Process o Barriers o Perception o Credible persuasion Conflict: your choice, response options, getting to yes o When responding to conflicts you will always have your own perception Stereotyping: Grouping of individuals Halo Effect: Our first impressions Selectivity: Our own points of view Projection: Believing others are like us o Two Issues:
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Solving the problem: Achieving your position, interest, or goal (compete) Building the relationship: The relationship that exists with the other party after the problem is resolved (accommodate) o Conflict Response Rules: Try to understand and always respect the other person’s point of view Be open for new ideas and be willing to learn from the
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MGTOP 301 Final Study Guide - MGTOP 301 Final Study Guide...

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