Escalation Decision Tree

Escalation Decision Tree - [email protected] • Missing...

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ULTA Escalation Decision Tree Web ULTA.com Down: o ULTA IT Helpdesk: 866-679-8582 (24/7) Web Promotion Not Working (sale price/BOGO): (M-F, 8am – 5pm CST) o Rachelle Borso – [email protected] o Liz Sterrett – [email protected] o Heather Johnson – [email protected] o Natalie Brost – [email protected] o Doug Ollie – [email protected] Web Coupon Code Not Working: (M-F, 8am – 5pm CST) o Rachelle Borso – [email protected] o Liz Sterrett – [email protected] o Heather Johnson – [email protected] o Natalie Brost – [email protected] o Doug Ollie – [email protected] o Lauren Black – [email protected] Web Product Issue: (wrong picture/wrong description): (M-F, 8am – 5pm CST) o Rachelle Borso – [email protected] o Liz Sterrett – [email protected] o Heather Johnson – [email protected] o Natalie Brost – [email protected] o Doug Ollie – [email protected]
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Bill Me Later/Pay Pal Refund: (M-F, 8am – 5pm CST) o Rachelle Borso –
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Unformatted text preview: [email protected] • Missing Refunds: (M-F, 8am – 5pm CST) o Rachelle Borso – [email protected] Gift Cards • Gift Card Activation/Reload/Redemption (M-F, 8am – 5pm CST) o Kristle Brooks – [email protected] o Tricia Ambrose – [email protected] Other Contact Info • ULTA Guest Service (M-F, 8am – 8pm, S-S, 9:30am-6pm CST) o 866-983-8582 • Guest Escalations to ULTA (M-F, 8am – 8pm, S-S, 9:30am-6pm CST) o 630-378-7210 • ULTA Corporate Office (M-F, 8am – 5pm CST) o 630-226-0020 • Human Resources (M-F, 8am – 5pm CST) o 630-410-4600 • Payroll (M-F, 8am – 5pm CST) o 630-410-5200 • Merchants Bank o 888-249-3812 • InStyle o 866-296-6775 • Allure o 800-352-8202 o Allure.com/customerservice • Glamour o Glamour.com/customerservice • UPS Guest Service o 800-377-4877 • Online Job Applications o [email protected]..
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This note was uploaded on 01/02/2012 for the course CIS ss taught by Professor Ss during the Spring '11 term at Air Force Academy.

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Escalation Decision Tree - [email protected] • Missing...

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