MM Flowchart 1

MM Flowchart 1 - pHOne GReeTinG Thank you for calling ULTA...

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To add a new member click on the SETTINGS option in the top tool bar. A drop down menu will appear with options. SIMPLE Enter the Member # into the Lookup Field in the left hand margin. ADVANCED Click on the Advanced Member Look-up option in the left hand margin. A pop-up screen will appear to confirm that you want to create a new member. Click on CREATE MEMBER button. PHONE GREETING Thank you for calling ULTA Guest Services, this is ____________ speaking. Would you please provide your name so I may better assist you? Good Morning/Afternoon Mr/Ms ______________ How may I assist you? PHONE CLOSING Mr/Mrs _____________ is there anything else I can assist you with? Thank you for choosing ULTA as your Beauty Destination. Scroll down to the Contact Information Screen and Address Screen, click on the to expand. Enter all the relevant information and save by clicking on the Icon. • When the member information screen appears continue to edit or add information. • When the member information screen appears continue to edit or add information. The Member Info screen will appear with a “new” member number populated. Enter all relevant information including: First name, last name, address, contact information. Once entered click SAVE. Click on the CREATE MEMBER option. Once the member number is entered click on the hour glass to process. The “Enter Member Info” Screen will appear. Enter any of the member information available and click Look-up.
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This note was uploaded on 01/02/2012 for the course CIS ss taught by Professor Ss during the Spring '11 term at Air Force Academy.

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MM Flowchart 1 - pHOne GReeTinG Thank you for calling ULTA...

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