MM Flowchart 2

MM Flowchart 2 - Not ReceiviNg MailiNgs/RewaRds NOT RECEIVING MAILINGS/REWARDS Look up the member using The SIMPLE or ADVANCED SEARCH At the MEMBER

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Look up the member using The SIMPLE or ADVANCED SEARCH. At the MEMBER INFORMATION SCREEN review the OPT IN PERMISSIONS and ensure the mail option is checked. Look up the member using the SIMPLE or ADVANCED SEARCH. Scroll down to the POINTS HISTORY SCREEN and expand. First identify if rewards are due by scrolling down to the CERTIFICATES SCREEN and expand. The screen will display the DATE and the CERTIFICATE ISSUANCE information. If there was a certificate issued then scroll down to the POINTS HISTORY SCREEN to see if the certificate was redeemed or not. The point’s history will provide the transaction and store where a certificate was redeemed. If the certificate was not redeemed and you want re-issue scroll down to the GUEST COMMUNICATION HISTORY to view any communication history as well as to create any correspondence. If the guest requests to receive mailings, click the mail check box under the OPT IN PERMISSIONS screen. Once all changes are made click SAVE to retain the data. IF BEAUTY CLUB: CHECK TO SEE IF A REWARDS CERTIFICATE HAS BEEN ISSUED AND REDEEMED. FOLLOW THE INSTRUCTIONS UNDER LOST/EXPIRED REWARDS BC Share with the guest when the last certificate was issued and when it was redeemed using the CERTIFICATES SCREEN and the POINTS HISTORY SCREEN. If you would like to re-issue a certificate or send any correspondence by mail or email scroll down to the GUEST COMMUNICATION HISTORY SCREEN from the MEMBER INFORMATION SCREEN.
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This note was uploaded on 01/02/2012 for the course CIS ss taught by Professor Ss during the Spring '11 term at Air Force Academy.

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MM Flowchart 2 - Not ReceiviNg MailiNgs/RewaRds NOT RECEIVING MAILINGS/REWARDS Look up the member using The SIMPLE or ADVANCED SEARCH At the MEMBER

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