Newsletter - TEAM ULTA Nathanael AM Jamie TL Shift Leads...

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TEAM ULTA Nathanael AM Jamie TL Shift Leads: Teresa Tammy Sheri Linda Judy Debbie
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TIPS, TRICKS & REMINDERS If refunding for a particular item and NOT the shipping fee or discount that didn't get applied, use the "Process Return or Exchange" link and process refund for that item so guest will also receive refund for shipping and/or taxes. Also price of item will be adjusted for any discounts subtracted from order. Use “Other” if refunding for missing item that is now unavailable. Please show “stepped away” when at lunch or breaks so we aren’t trying to speak with you when you aren’t in the room. Please include the guest’s name, mailing address, and phone # as well as the order # and item # that needs to be reshipped in the Work Info tab. If incident includes multiple issues, you do NOT need to create a separate Remedy incident for each issue. Just include the separate issues in the Work Info tab so that they can all be dealt with at the same time. To Send Guest a New Password: In ATG Click on the Customers tab. Search for the Guest using the Search criteria listed. Click on Select to the right of the Login, then click on the Login link. Right below the Segments box, click on Email New Password.
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ACHT AWARD Tim had an outstanding call today. ...his call flow was excellent, he introduced himself and went right into capturing the contact information of the guest. Perfect flow - even got email without hesitation. ..Guest was having issues with a coupon working. He knew the procedure and without hesitation went thru the order to make sure there were no exclusions and offered the refund upon the guest receiving the order. He notated the call and closed the incident and provided number for guest all
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Newsletter - TEAM ULTA Nathanael AM Jamie TL Shift Leads...

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