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Unformatted text preview: Always remember to check ALL tracking information, including UPS & USPS before offering to credit the order. Order total $100.00 or LESS - Credit the order for the Guest and advise them they can place a new order. We can honor any discounts from the original order, simply advise that we can make that adjustment after the order ships, so they will need to phone back for us to issue the credit. Order total $100.00 or MORE - Please assign to alpine1 in Remedy for a Supervisor to issue the credit for the Guest. Remember, before you assign the ticket to a Supervisor, you are still responsible for checking all of the tracking information. Also, always remember to include the Guest Name, phone number and order number in your Notes. ANY order that were paid with PayPal or Bill Me Later, REGARDLESS of order total, should be directed to Rachelle Borso email@example.com for resolution....
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This note was uploaded on 01/02/2012 for the course CIS ss taught by Professor Ss during the Spring '11 term at Air Force Academy.
- Spring '11