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Unformatted text preview: d. Agree on a solution. e. If unable to help, put them in contact with the person who can help. 5. Thank the Guest a. For bringing this matter to our attention b. For being an Ulta customer 6. Conclude the Conversation a. Is there anything else that I can do for you today? b. Thank you for calling ULTA Guest Services. Have a wonderful day. 7. Follow Up a. Do what you said you would do when you said you would do it. b. If someone else is to follow up with the guest, make certain that they do. c. Keep the guest informed of the progress....
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- Spring '11