week 6 - Chapter 14 Informative and Positive Messages Week...

Info iconThis preview shows pages 1–14. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Chapter 14 : Informative and Positive Messages. Week 6 Week 6 Chapter 14 Chapter 14 Informative & Positive Messages Overview Purposes Information Overload Common Media Organization Subject Lines Managing Information Audience Benefits Ending Varieties What is the difference between informative and positive message ? Informative message - receiver’s reaction is neutral neutral Positive message - receiver’s reaction is positive positive Common Modes of Office Communication : • Face-to-Face Contact • Phone Calls Phone Calls • Instant Messages Instant Messages • Letters (External) Letters (External) • Memos/E-mails (Internal) Memos/E-mails (Internal) Mary needs an immediate OK from a client. Which type of common media would be most appropriate for her to use? A. E-mail B. Face-to-face C.Phone call D.Letter Mary needs an immediate OK from a client. Which type of common media would be most appropriate for her to use? A. E-mail B. Face-to-face C. Phone call • This is the only situation where the client will provide an instant OK A. Letter PATTERN FOR INFORMATIVE & POSITIVE MESSAGES Subject Lines • Subject line is a title of a document. • Serves three purposes – Aids in filing, retrieving – Tells readers why they should read – Sets up message Specific Appropriate Concise Examples of Poor Subject Line • Assistance • Hi! • All employees will need to attend the important meeting about the change in benefits on Tuesday, May 5. • URGENT • Unspecified • (The writers name) • Don’t Ignore This Message!!!! Too vague & tell nothing Too vague & tell nothing Which of the criteria is not met by this subject line? Should We Discourage Anonymous Employee Suggestions? A.Specific B.Concise C.Appropriate to the message D.None (subject line meets all criteria) Which of the criteria is not met by this subject line? A. Specific B. Concise C. Appropriate to the message • Discourage is negative and suggests that the writer has an opinion already. A. None (subject line meets all criteria) Exercise 14.5 (p.424) E-Mails for Discussion “Saying Yes to a Subordinate” (10 mins) Checklist : P.419 (p.323for 8 th ed) Answer #1 This message violates you-attitude by focusing on the writer’s views....
View Full Document

This note was uploaded on 01/11/2012 for the course MANAGEMENT MGT3907 taught by Professor Dr.minmada during the Spring '11 term at Assumption College.

Page1 / 33

week 6 - Chapter 14 Informative and Positive Messages Week...

This preview shows document pages 1 - 14. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online