week 7-updated - DISCUSSION WEEK 7 Chapter 15: Negative...

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DISCUSSION WEEK 7 Chapter 15: Negative Messages
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True or False The audience's reaction to a negative message will be neutral. FALSE One of the purposes of a negative message is to build or maintain a good image of the writer's organization. TRUE When delivering a negative message to a customer, it is acceptable to state the bad news right up front if that is what it takes for the message to be clear. TRUE Bad news memos to superiors should be organized differently than bad news memos to peers and subordinates. TRUE
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DISCIPLINARY NOTICES & PERFORMANCE APPRAISALS Present directly, with no buffer . Cite quantifiable observations. If an employee is disciplined by being laid off without pay, specify when the employee is to return.
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When writing to people outside the organization, try to use a buffer . Give an alternative if one is available. Politeness and length will help. When writing internally, use your knowledge of the individual and organization to craft your message.
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ORGANIZING NEGATIVE MEMOS: SUPERIORS 1 2 3 4
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ORGANIZING NEGATIVE MEMOS: PEERS & SUBORDINATES Subject Line: To peers, subordinates, Put the subject—but not your action on it Subject Line: To peers, subordinates, Put the subject—but not your action on it 1 2 3
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Question Briefly explain how to write subject lines appropriate for negative messages.
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Answer When you write to superiors , use a subject line that focuses on solving the problem . When you write to peers and subordinates , put the topic (but not your action on it) in the subject line. Use a negative subject line when you think readers may ignore what they think is a routine message.
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negative message to your boss? A.Improving performance on Project A
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This note was uploaded on 01/11/2012 for the course MANAGEMENT MGT3907 taught by Professor Dr.minmada during the Spring '11 term at Assumption College.

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week 7-updated - DISCUSSION WEEK 7 Chapter 15: Negative...

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