2-2011=Revision= MIDTERM-THEORY

2-2011=Revision= MIDTERM-THEORY - 1 1 Forecasting 1-2 (Page...

Info iconThis preview shows pages 1–11. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: 1 1 Forecasting 1-2 (Page 4 )Operations Management (Page 4 )Operations Management Operations Management is: 1. The management of systems or processes that create goods and/or provide services 2. Operations Management affects: Companies ability to compete Nations ability to compete internationally Chapter 1 Introduction 1-3 (Page 5) Value-Added Process (Page 5) Value-Added Process Inputs Land Labor Capital Transformation/ Conversion process Outputs Goods Services Control Feedback Feedback Feedback Value added Figure 1.2 Operations Management is: 1. The management of systems or processes that create goods and/or provide services 1-4 (Page 4)The Organization (Page 4)The Organization (Page 5) The Three Basic Functions Organization Finance Operations Marketing Figure 1.1 (budgeting, analyzing investment proposal, favorable price ) Producing goods and services 1-5 (Page 5) Value-Added Process (Page 5) Value-Added Process The operations function involves the conversion of inputs into outputs Inputs Land Labor Capital Transformation/ Conversion process Outputs Goods Services Control Feedback Feedback Feedback Value added Figure 1.2 1-6 (Page 5) Value-Added and (Page 5) Value-Added and Product Packages Product Packages Value-added elements make the difference between the cost of inputs and the value or price of outputs. Product packages are a combination of goods and services. Product packages can make a company more competitive. 1-7 (Page 6) Food Processor (Page 6) Food Processor Inputs Processing Outputs Raw vegetables Cleaning Canned vegetables Metal sheets Making cans Water Cutting Energy Cooking Labor Packing Building Labeling Equipment Table 1.2 1-8 (Page 6)Hospital (Page 6)Hospital Inputs Processing Outputs Doctors, nurses Examination Treated patients Hospital Surgery Medical supplies Monitoring Equipment Medication Laboratories Therapy Table 1.2 1-9 ( ( Page 6) Production of Goods vs. Delivery of Services Page 6) Production of Goods vs. Delivery of Services Production of goods tangible output (automibile, eyeglasses, a golf ball, refrigerator, that can see or touch) Delivery of services an act (TV and auto repair, lawn care, projection of a film in a theatre) Service job categories Government ( national, state, local ) Wholesale/retail (clothing, food, appliances, stationary, toys, etc.) Financial services ( banking, stock brokerages, insurance, etc.) Healthcare ( doctors, dentist, hospitals, etc .) Personal services ( laundry, dry cleaning, hair/beauty, garden, etc.) Business services (data processing, e-business, delivery, employment agency, etc.) Education (schools, colleges, etc.) 1-10 (Page 7) Key Differences (Page 7) Key Differences 1. Customer contact ( point of consumption, surgery, customer as part of system, no inventory of time ) 2. Uniformity of input ( greater variety of inputs; each customer, each lawn ) 3. Labor content of jobs (higher) 4. Uniformity of output (...
View Full Document

Page1 / 192

2-2011=Revision= MIDTERM-THEORY - 1 1 Forecasting 1-2 (Page...

This preview shows document pages 1 - 11. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online