Microsoft-CRM-Applications-Professional-v-1-1-(MB2-186).pdf...

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MB2-186 Microsoft Microsoft CRM Applications Professional v.1.1
Answer: C QUESTION: 136 You would like to send a newsletter to all of your active Accounts. What is the easiest and quickest way to access these accounts?
QUESTION: 137 Microsoft CRM modules may be accessed in which of the following ways?
QUESTION: 138 The Subject Manager is maintained in which area of Microsoft CRM?
QUESTION: 139 What status reasons are available when closing an Invoice in Microsoft CRM? 41
A. Canceled B. Closed C. Paid in Full D. Pending Answer: A, C
QUESTION: 140 Which feature in Microsoft CRM is used to find Cases by Subject?
QUESTION: 141 In the Microsoft CRM Customer Service Professional edition, what is Routing used for?
QUESTION: 142 Knowledge Base articles may be searched from which of the following locations?
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QUESTION: 143 A Case can be assigned to which of the following? A. Knowledge Base article B. Opportunity record C. Public queue D. Sales Literature article Answer: C
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