While logging in to campaign Monitor you receive an error, "Unable to connect to data
service. Invalid user name or password." Which file on the dialer is missing or out-of-date?
When rebuilding the naming service, which directory should have all the contents removed
prior to running mtsconfigure?
A customer is using Agent Blending and reports that the service level is not being met, the
dialer is not releasing agents back to inbound. You verify that the inbound domain exists
and is properly configured on Proactive Contact. Which tool can you use to verify that call
events for that inbound queue are being delivered to Proactive Contact?