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OL-342 Milestone One Racqueal Stewart Southern New Hampshire University
From reviewing the article “The GM Culture Crisis”, GM was described to be an organization with a “culture of serious dysfunction that is still able to accomplish amazing work.” (Kuppler, 2014). However, this case study revealed that GM’s culture was a huge problem and needed a major shift after their ignition switch recall incident. “Engineers even identified the problem when they reviewed a crashed vehicle in a junk yard and dispatched an investigator to buy a fish scale from a local bait and tackle shop to measure how easy it was to move the ignition switch out of the “run” position. It was shocking just how often this problem was specifically highlighted without resolution, but it was “regarded as an issue of customer convenience rather than safety.” In this crisis the weakness in GM that displayed was the lack of management that took place.

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