w09_operations_student_version

w09_operations_student_version - BU 121 Functional Areas of...

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BU 121 Functional Areas of the Organization …”We have wonderfully bright and talented students. They have almost unlimited potential….they deserve nothing less than an excellent education, an academic experience that challenges them to excel from their first day to their last. Faculty members have a responsibility to the world to coax the very best from their students because they will certainly become the next generation of leaders. Where they go from here, what they accomplish, how they impact the world, depends in large part on how much we are able to push and nurture their development.” Joe Hoyle (essay, 2005)
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Topics of Discussion Reminders/Updates Marketing Project due Friday, March 13 th Review EBIT Analysis Finish Ratio Analysis Operations
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Critical Success Factors Critical Success Factors Stakeholders Stakeholders Top Management Vision Vision Strategy Strategy Mission Mission Middle Management First-Line Management Planning Planning Organizing Organizing Directing Directing Controlling Controlling E X T R N A L I Economic Social Technological Political Marketing Finance Human Resources Operations
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Operations Discussion Points Operations Management Creating Value Through Operations Service vs. Good Areas of Responsibility Operations Planning Operations Improvement
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Operations Management conversion of resources or inputs into goods and services or outputs extremely integrated with other functional areas ‘operations’ vs. ‘production’ focus on from a customer viewpoint has drastically changed this function
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Creating Value Through Operations products provide businesses with economic and non-economic results and consumers with utility four kinds of utility time utility place utility ownership (possession) utility Production Manager plan, organize, schedule, control Resources land, human, capital, material Transformation Activities Products or Services
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Operational Comparison of Service vs. Good Service Good Outcome Product characteristic intangible, customized, unstorable; high vs. low contact tangible Production/ consumption combined separate Process/ outcome Customer – Service Link Quality Factors
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Areas of Responsibility Operations Planning process, location, layout, resources Operations Management and Control scheduling, controlling quality and costs, day-to-day operations Operations Improvement Quality Control and TQM
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Operations Planning - Process balance of providing high-quality good or service while keeping costs down which type of process fits company’s goals and customer demands Competitive approaches: mass production – mass customization – customization –
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Converting Inputs to Outputs Goods described by nature of transformation process two basic transformation processes Process manufacturing Assembly process
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This note was uploaded on 01/11/2012 for the course BIOL 2021 BIOL 2021 taught by Professor Pat during the Fall '10 term at York University.

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w09_operations_student_version - BU 121 Functional Areas of...

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