communication-IST444-Fall2011

communication-IST444-Fall2011 - Verbal and Nonverbal IST...

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Unformatted text preview: Verbal and Nonverbal IST 444 Fall 2011 Communication 1 : an act or instance of transmitting 2a: information transmitted or conveyed; b: a verbal or written message 3: process by which information is exchanged between individuals through a common system of symbols, signs, or behavior 4a: technique for expressing ideas effectively (as in speech;) b: the technology of the transmission of information (as by print or telecommunication) What is Communication? Adapted from Merriam-Webster.com What is Communication? Speaker (with a purpose) Audience Message (about that purpose) Response A process by which information is exchanged Speaking is NEVER a ONE WAY street! Verbal Communication Oral or written process Also includes sign language Paralinguistic skills refer to voice cues such as volume, speed, pronunciation, and articulation Nonverbal Communication Unspoken cue and signals exhibited in verbal communication (paralinguistic) Facial expressions, eye contact, listening, posture, appearance, hand gestures, etc. Types of Communication Only of our impact is determined by WHAT we say 7% 93% of our impact is determined by HOW we say it Our paralinguistic and nonverbal skills override our words EVERY time Posture Gestures & Movement Voice Command Elimination of Verbal Graffiti Nonverbal and Paralinguistic Skills Posture...
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This note was uploaded on 01/11/2012 for the course IST 444 taught by Professor Bonzi,s during the Fall '08 term at Syracuse.

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communication-IST444-Fall2011 - Verbal and Nonverbal IST...

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