Unformatted text preview: Exam
Name___________________________________ TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1) Information silos is a condition that exists when data are isolated in separated information systems. 1) 2) Personal information systems are used by a single individual. 2) 3) The contact manager in your phone or in your email account is an example of a work group
information system. 3) 4) Work group information systems procedures are often formalized in documentation. 4) 5) Work group information systems typically have thousands of users. 5) 6) Enterprise information systems are information systems that span an organization and support
activities in multiple departments. 6) 7) In interenterprise information systems, procedures are simple and generally not documented or
formalized in any way. 7) 8) The solutions to problems in an enterprise system usually involve more than one department. 8) 9) Information silos arise as a consequence of an organization's growth and increasing use of
information systems. 9) 10) Islands of automation is another term for information silo. 10) 11) Information silos are problematic until they begin to share data about the same entities. 11) 12) When departmental information systems or applications are isolated, business processes are
disjointed. 12) 13) Information silos generally result in decreased costs for the organization. 13) 14) Business process reengineering is the activity of altering and designing business processes to take
advantage of new information systems. 14) 15) Business process reengineering is a quick process but it is exceedingly expensive. 15) 16) A customer relationship management system is a suite of applications, a database, and a set of
inherent processes for managing all the interactions with the customer, from lead generation to
customer service. 16) 17) In the customer acquisition phase of the customer life cycle, an organization categorizes its
customers according to value and attempts to win back high-value customers. 17) 1 18) Relationship management processes increase the value of existing customers by selling them more
product. 18) 19) The four phases of the customer life cycle are marketing, customer acquisition, relationship
management, and loss/churn. 19) 20) CRM systems incorporate accounting, manufacturing, inventory, and human resources
applications. 20) 21) The primary purpose of an ERP system is decentralization. 21) 22) Enterprise application integration is a suite of software applications that integrates existing systems
by providing layers of software that connect applications together. 22) 23) Converting to an ERP system is not nearly as disruptive as converting to an EAI system. 23) 24) An ERP solution consists of application programs, databases, and business process procedures, but
does not contain training and consulting. 24) 25) The development teams in an organization cannot alter ERP application programs to meet the
organization's requirements without changing program code. 25) 26) Choosing an ERP solution that has applications that function close to the organization's
requirements is critical to its successful implementation. 26) 27) An ERP solution includes a database design as well as the company's operational data. 27) 28) A trigger is a computer program stored in the database that is used to enforce business rules. 28) 29) The inherent processes that are defined in an ERP solution are also known as process blueprints. 29) 30) Triggers and stored procedures are part of an ERP solution. 30) 31) ERP vendors sometimes train the organization's employees, called Super Users, to become
in-house trainers in training sessions called train the trainer. 31) 32) Industry-specific solutions contain program and database configuration files as well as process
blueprints that apply to ERP implementations in specific industries. 32) 33) Epicor and Microsoft Dynamics are the top two ERP vendors. 33) 34) GP, one of the ERP products offered by Microsoft Dynamics is smaller and easier to use than the
company's other two products, AX and Nav. 34) 35) Oracle's ERP products are designed according to SOA principles and hence are adaptable and
customizable. 35) 2 36) Beginning with its first DBMS product release, Oracle has always been known to create
easy-to-use products. 36) 37) SAP uses classic, thick client, client-server architecture. 37) 38) Oracle is the gold standard of ERP products. 38) 39) SAP can make a rapid move to thin-client, cloud-based solutions, because of its installed base. 39) 40) In enterprise systems, a single department manager is in charge. 40) 41) Gap identification is a major task when implementing enterprise systems. 41) 42) Transitioning to a new enterprise system requires careful planning and substantial training. 42) 43) Self-effacement is a person's belief that he or she can be successful at his or her job. 43) 44) The problem with functional systems is that they exist in isolation. 44) 45) SOA was originally used to design interacting computer programs. 45) 46) According to the definition of service-oriented architecture, encapsulation is a repeatable task that
a business needs to perform. 46) 47) Service implementations are easily adapted to new requirements, technologies, or methodologies
because of encapsulation. 47) 48) Data, and more generically messages, are exchanged among services using standardized formats
and techniques, which are referred to as SOA standards. 48) 49) SOA standards rely on proprietary designs. 49) 50) It is highly unlikely that, in the future, CRM and ERP functions will be performed in the cloud. 50) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
51) ________ is a condition that exists when data are isolated in separated information systems.
A) Metadata publishing
D) Information silos 51) 52) Which of the following information systems is used by a single individual?
C) enterprise 52) D) workgroup 53) The contact manager in your phone or in your email account is an example of a(n) ________.
A) enterprise information system
B) personal information system
C) workgroup information system
D) interenterprise information system 3 53) 54) Which of the following statements regarding a personal information system is true?
A) It is very difficult to manage change to a personal information system.
B) Its procedures are simple and probably not documented.
C) It is an information system shared by a group of people for a particular purpose.
D) Its procedures are formalized and duplication is minimized. 54) 55) The accounts payable system that is used by the accounts payable department is an example of a(n)
A) interenterprise information system
B) workgroup information system
C) collaborative information system
D) personal information system 55) 56) A Web store front is an example of a(n) ________.
A) functional information system
C) departmental information system 56) B) collaborative information system
D) interenterprise information system 57) Which of the following statements is true regarding a workgroup information system?
A) Its procedures are informal.
B) It minimizes data duplication.
C) It supports 10 to 100 users.
D) It is easy to change. 57) 58) Which of the following information systems leads to data duplication among departments?
A) personal information systems
B) interenterprise information systems
C) workgroup information systems
D) enterprise information systems 58) 59) Which of the following statements of enterprise information systems is true?
A) It is easy to manage change to enterprise information systems.
B) Its users do not require any formal training.
C) It leads to data duplication among employees.
D) It supports 100 to 1000 users. 59) 60) The information system that a restaurant uses to order supplies and ingredients from its suppliers
is an example of a(n) ________.
A) enterprise information system
B) workgroup information system
C) interenterprise information system
D) personal information system 60) 61) In the case of ________, problems are resolved by meeting, by contract, and sometimes by
A) interenterprise information systems
B) workgroup information systems
C) enterprise information systems
D) personal information systems 61) 62) ________ information systems span a single organization and support activities in multiple
D) Interenterprise 62) 63) Which of the following statements about an interenterprise information system is true?
A) It is easy to manage change to interenterprise information system.
B) It supports not more than 100 users.
C) Its procedures are formalized and user training is mandatory.
D) Its problems are usually resolved by more than one organizational department. 63) 4 64) Which of the following statements is true about resolving problems in an interenterprise
A) It must be solved by a functional group.
B) It requires one or more departments within an organization to duplicate data.
C) It requires cooperation among different, usually independently owned, organizations.
D) It usually involves a single department of an organization. 64) 65) Information silos arise as a consequence of an organization's ________.
A) poor financial performance
B) poor work culture
C) decreasing use of personal information systems
D) increasing use of workgroup information systems 65) 66) Information silos are also referred to as ________.
A) cross-functional dead-ends
C) islands of automation 66) B) errors of omission
D) blind spots 67) Information silos are not a problem until they ________.
A) begin to reduce organizational innovation
B) begin to share data about the same entities
C) begin to rely on service-oriented architecture
D) begin to revise business processes 67) 68) Which of the following is an information systems application used in operations?
A) product and brand management
B) treasury management
C) finished-goods inventory management
D) customer support and training 68) 69) Which of the following is an information systems application used in sales and marketing?
A) treasury management
B) lead tracking
D) cost accounting 69) 70) Which of the following is an information systems application used in manufacturing?
A) account tracking
B) lead tracking
D) scheduling 70) 71) Which of the following is an information systems application used in human resources?
B) customer support and training
C) order management
D) lead tracking 71) 72) Which of the following is an information systems application used in customer service?
A) accounts payable
B) account tracking
D) sales forecasting 72) 73) Information silos lead to ________.
A) data consistency
C) data duplication 73) B) integrated information
D) decreased expense 74) The summation of all the problems of information silos leads to ________.
A) reduced organizational innovation
B) diminishing marginal returns
C) diseconomies of scope
D) increased costs for the organization
5 74) 75) ________ is the activity of altering and designing business processes to take advantage of new
A) Business process outsourcing
B) Business process reengineering
C) Business process modeling notation
D) Business process interoperability 75) 76) ________ is a suite of applications, a database, and a set of inherent processes for managing all the
interactions with the customer, from lead generation to customer service.
A) Customer relationship management
B) Customer intelligence
C) Customer experience transformation
D) Enterprise resource planning 76) 77) In which phase of the customer life cycle are messages sent to the target market to attract customer
C) customer acquisition
D) relationship management 77) 78) Which phase of the customer life cycle focuses on increasing the value of existing customers by
selling them more product?
C) customer acquisition
D) relationship management 78) 79) In which phase of the customer life cycle do processes categorize customers according to value and
attempt to win-back high value customers?
A) relationship management
D) customer acquisition 79) 80) ________ is a suite of applications called modules, a database, and a set of inherent processes for
consolidating business operations into a single, consistent, computing platform.
A) Enterprise application integration
B) Customer relationship management
C) Business process modeling notation
D) Enterprise resource planning 80) 81) The primary purpose of an ERP system is ________.
C) customer acquisition 81) B) customization
D) integration 82) Enterprise application integration is ________.
A) a suite of applications, a database, and a set of inherent processes for managing all the
interactions with the customer, from lead generation to customer service
B) a strategy that uses business process management to radically enhance the customer service
experience from any customer touchpoint
C) a suite of software applications that links existing systems by providing layers of software
that connect applications together
D) a suite of applications called modules, a database, and a set of inherent processes for
consolidating business operations into a single, consistent, computing platform 82) 83) Which of the following statements is true of enterprise application integration?
A) It leverages existing systems, including functional applications.
B) It connects system "islands" via a new layer of software.
C) It prevents existing applications from communicating and sharing data.
D) It leads to data duplication because each application has its own database. 83) 6 84) The major benefit of enterprise application integration is that it ________.
A) enables organizations to use existing applications
B) does not require formalized procedures
C) is more cost effective than ERP
D) utilizes a centralized database 84) 85) An ERP solution does not include ________.
A) a database design
C) stored procedures 85) B) a company's operational data
D) initial configuration data 86) A(n) ________ is a computer program stored within a database that runs to keep the database
consistent when certain conditions arise.
B) stored procedure
D) index 86) 87) A stored procedure is a ________.
A) computer program stored within a database that runs to keep the database consistent when
certain conditions arise
B) history of actions executed by a database management system
C) data structure that improves the speed of data retrieval operations on a database table
D) computer program stored in the database that is used to enforce business rules 87) 88) The inherent processes defined in an ERP solution are also known as ________.
A) transaction logs
B) database transactions
C) stored procedures
D) process blueprints 88) 89) ERP vendors train an organization's employees, called Super Users, to become in-house ERP
trainers, in training sessions called ________.
A) train the trainer
B) on-the-job training
C) top-down training
D) vestibule training 89) 90) ERP training falls into two broad categories. The first category is training about how to implement
the ERP solution. Which of the following activities is NOT a part of this category?
A) dealing with employee resistance to the new system
B) obtaining top-level management support
C) preparing the organization for change
D) learning how to use the ERP application software 90) 91) Who are the top two ERP vendors?
A) Microsoft Dynamics and SAP
C) Epicore and Oracle 91) B) Epicore and Infor
D) Oracle and SAP 92) ________ is known primarily for its retail-oriented ERP software.
C) Microsoft dynamics
D) Oracle 92) 93) ERP vendor Infor purchased ________, a well-known and successful ERP company.
D) Baan 93) 7 94) Which of the following ERP products offered by Microsoft has the most capability?
A) GP and Solomon
B) Nav and GP
C) AX and Nav
D) Solomon and Dynamics CRM 94) 95) Which of the following ERP products offered by Microsoft is the easiest to install?
C) Dynamics GP
D) Nav 95) 96) Which ERP vendor acquired PeopleSoft and Siebel?
B) SAP 96) C) Infor D) Epicor 97) Oracle's ERP products are designed according to ________.
A) CEA principles
B) NetWeaver architecture
C) EMS standards
D) SOA principles 97) 98) Which of the following statements is true about Oracle and its ERP products?
A) It is known to produce fully featured products with superior performance.
B) It is known for its cost-effective solutions.
C) It is known primarily for its retail-oriented ERP software.
D) It is known to create easy-to-use products. 98) 99) Which of the following is the gold standard of ERP products?
C) Microsoft Dynamics
D) Oracle 99) 100) ________ sells its ERP products to the largest companies and offers the most expensive of the ERP
C) Microsoft Dynamics
D) SAP 100) 101) Which of the following statements is true about SAP and its ERP products?
A) SAP can make a rapid move to thin-client, cloud-based solutions.
B) SAP is known primarily for its retail-oriented ERP software.
C) SAP addresses the needs of only small and mid-sized organizations.
D) SAP uses classic, thick-client, client-server architecture. 101) 102) When implementing new enterprise systems, the only solution for resolving process issues and
providing enterprise process management is ________.
A) establishing clear and absolute contractual guidelines
B) communicating the need for the change to the employees
C) developing committees and steering groups
D) reinforcing employees' sense of self-efficacy 102) 103) ________ is a major task when implementing enterprise systems.
A) Gap identification
B) Process blueprinting
D) Module development 103) 8 104) Which of the following is an effective technique to overcome employee resistance when
implementing new enterprise systems?
A) training employees on the successful use of the new system
B) giving employees ultimatums and deadlines
C) coercing employees to learn the new system
D) paying employees straight out for transitioning to the new system 104) 105) ________ refers to a person's belief that he or she can be successful at his or her job.
A) Locus on control
B) Self-fulfilling prophecy
D) Self-actualization 105) 106) To ease the creation of integrated systems, information systems developers studied
best-of-practice techniques and from these developed a design philosophy known as ________.
A) representational state transfer
B) event-driven architecture
C) service-oriented architecture
D) peer-to-peer computing 106) 107) Which of the following is a design philosophy in which every activity is modeled as an
encapsulated service and exchanges among those services are governed by standards?
A) enterprise application integration
B) business process modeling notation
C) service-oriented architecture
D) cloud computing 107) 108) In accordance with the definition of service-oriented architecture, a service ________.
A) is a computer program that runs to keep the database consistent
B) is a suite of applications called modules
C) is a repeatable task that a business needs to perform
D) is a computer program that is used to enforce business rules 108) 109) A restaurant reserves facilities for a wedding. In accordance with the definition of service-oriented
architecture, this is a(n) ________.
C) process blueprint
D) standard 109) 110) In service oriented architecture, ________ places the logic for a service in only one place.
D) authorization 110) ESSAY. Write your answer in the space provided or on a separate sheet of paper.
111) What are the characteristics of personal information systems?
112) Define enterprise information systems and describe its characteristics.
113) List the problems associated with information silos.
114) What is the fundamental problem of information silos? How can this problem be remedied?
115) What are the four phases of the customer life cycle? Briefly describe each phase.
116) Define ERP. What is the primary purpose of an ERP system? 9 117) List the functions of enterprise application integration (EAI).
118) Describe the two categories of ERP training.
119) Briefly explain the ERP product, Epicor 9.
120) How should organizations manage employee resistance to change, in the context of new enterprise systems? 10 ...
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- Spring '11
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