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Unformatted text preview: Exam
Name___________________________________ TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1) In a business process, activities are collections of related tasks that receive inputs and produce
outputs. 1) 2) In business processes, resources are collections of procedures. 2) 3) Roles are collections of related tasks that receive inputs and produce outputs. 3) 4) A data flow is the movement of data from one activity or another or from an activity to a
repository. 4) 5) Resources are people or computer applications that are assigned to roles. 5) 6) Only a single resource can be assigned to a role. 6) 7) A business process should be changed only when there is a change in an external situation, such as
the market. 7) 8) Business process management is a one-time process for systematically creating, assessing, and
altering business processes. 8) 9) The BPM cycle begins by creating models of business processes. 9) 10) An as-is model documents the targeted situation for a business process. 10) 11) In a business process management scenario, teams make adjustments necessary to solve process
problems before building an as-is model. 11) 12) The creation of system components can be a manual as well as an automated process. 12) 13) Business process management applies only to commercial, profit-making organizations. 13) 14) Functional business processes involve activities across several business functions. 14) 15) In functional business process management, BPM authority belongs to a single departmental
manager who has authority to resolve BPM issues. 15) 16) In cross-functional business management processes, problem resolution takes place via
negotiation and contract. 16) 17) In interorganizational business process management, BPM authority is shared by multiple
companies. 17) 1 18) The Object Management Group created a standard set of terms and graphical notations for
documenting business processes. 18) 19) Business Process Modeling Notation is a standard set of terms and graphical notations for
documenting business processes. 19) 20) In a BPMN process diagram, the swim-lane layout is used to simplify process diagrams and to
draw attention to interactions among components of the diagram. 20) 21) In the swim-lane layout, each resource in the business process is given its own swim lane. 21) 22) In BPMN, all activities for a given role are shown in that role's swim lane. 22) 23) In BPMN, dotted arrows depict the flow or sequence of the activities in the process. 23) 24) Diamonds represent decisions and usually contain a question that can be answered with yes or no. 24) 25) Adding more resources to the roles of a given process without changing its structure is the
brute-force approach to increasing the performance of a business process. 25) 26) The brute-force approach to improving business processes requires a change in the structure of a
without adding resources. 26) 27) When trying to improve the performance of a business process, designers cannot change the
structure of a process without changing resource allocations. 27) 28) All activities in business processes are part of the information system. 28) 29) Business processes must include one or more information systems. 29) 30) Designing information systems first and working toward processes will cause problems for future
processes that use the information systems. 30) 31) The most common technique for developing information systems is the systems development life
cycle. 31) 32) It is not possible to buy an information system off-the-shelf. 32) 33) The process of assessing feasibility occurs during the components design phase of the system
development process. 33) 34) The four dimensions of feasibility are cost, schedule, technical, and organizational feasibility. 34) 35) Technical feasibility refers to whether existing information technology is likely to be able to meet
the needs of the new system. 35) 2 36) Organizational feasibility concerns whether a new system fits within an organization's customs,
culture, charter, or legal requirements. 36) 37) A systems analyst is someone who is well versed in Porter's models, organizational strategy, and
systems alignment theory. 37) 38) In a project team, programmers are IS professionals who understand both business and
technology. 38) 39) During the requirements definition stage of systems development, the team will be heavy with
business and systems analysts. 39) 40) User involvement is critical throughout the system development process. 40) 41) With phased installation, the new system/business processes run in parallel with the old one until
the new system is tested and fully operational. 41) 42) Organizations should avoid the plunge installation style unless the new system is providing a new
capability that will not disrupt the operation of the organization if it fails. 42) 43) According to Brooks' Law, adding more people to a late project makes the project later. 43) 44) Brooks' Law is true because a larger staff requires increased coordination. 44) 45) A work-breakdown structure is a hierarchy of the tasks required to complete a project. 45) 46) A Gantt chart shows the sequence of activities that determine the earliest date by which the project
can be completed. 46) 47) The critical path is the sequence of activities that determine the earliest date by which the project
can be completed. 47) 48) You can trade off project requirements against both time and cost. 48) 49) Diseconomies of scale is the process by which users agree to one set of requirements, then add a bit
more, then add a bit more, until, over time, they have described a completely new project. 49) 50) Configuration control refers to a set of management policies, practices, and tools that developers
use to maintain control over the project's resources. 50) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
51) A ________ is a network of activities, repositories, roles, resources, and data flows that interact to
accomplish a business function.
A) business process
B) critical path
C) system flow
D) test plan 3 51) 52) Activities are ________.
A) people or computer applications that are assigned to roles
B) collections of procedures or processes
C) collections of related tasks that receive inputs and produce outputs
D) physical repositories or data repositories
53) A(n) ________ is a physical repository.
B) data flow C) resource 54) In a business process, a role is ________.
A) movement of data
C) a collection of procedures 52) B) a physical repository
D) a collection of data D) database 53) 54) 55) Resources are ________.
A) movement of data from an activity to a repository
B) collections of related tasks that receive inputs and produce outputs
C) people or computer applications that are assigned to roles
D) collections of procedures 55) 56) Which of the following statements is true for business processes?
A) A number of resources can be assigned to a single role.
B) A data flow is a collection of tasks that receives inputs and produces outputs.
C) A role determines the earliest date by which a project can be completed.
D) A database is a physical repository, while an inventory is intangible. 56) 57) In business process management, teams build a(n) ________ model that documents the current
situation and then make the adjustments necessary to solve problems.
D) as-is 57) 58) An as-is model ________.
A) represents the ideal state of a business process
B) contrasts the former and current states of a process
C) documents the current situation of a business process
D) indicates the desired outcome of a business process 58) 59) In business process management, once the as-is model is created, the team must ________.
A) create system components
B) assess the results of the changes
C) implement changes in the organization
D) obtain feedback about implementation 59) 60) Which of the following is an accurate representation of the steps in the business process
A) create components; model processes; implement processes; assess results
B) model processes; implement processes; assess results; create components
C) model processes; create components; implement processes; assess results
D) implement processes; create components ; model processes; asses results 60) 61) The BPM process begins with the ________ stage.
A) create processes
C) assess work flows 61) B) create components
D) model processes 4 62) A business process that crosses into multiple companies is known as a(n) ________ business
D) functional 62) 63) Accounts payable is an example of the ________ scope of business processes addressed by business
D) interorganizational 63) 64) A functional business process ________.
A) crosses into multiple departments within a single company
B) resides within a single business function in multiple companies
C) crosses into multiple functions in multiple companies
D) resides within a single business function in a single company 64) 65) In cross-functional business process management, ________.
A) BPM authority is shared by multiple companies
B) BPM authority is shared across several departments in a single company
C) a single departmental manager has authority to resolve BPM issues
D) problem resolution takes place via negotiation and contract 65) 66) Which of the following is not a functional process in an organization?
A) human resources
B) sales forecasting
C) customer relationship management
D) accounting 66) 67) Which of the following is true of business processes in nonprofit and governmental organizations?
A) Only the functional and interorganizational scope apply in these organizations.
B) Business processes in these organizations are service-oriented.
C) Interorganizational processes are not possible owing to policies and regulations.
D) Authority and responsibility for processes are not clearly defined. 67) 68) The ________ is a software-industry standards organization that created a standard set of terms
and graphical notations for documenting business processes.
D) OMG 68) 69) ________ is a standard set of terms and graphical notations for documenting business processes.
A) Business Process Modeling Notation
B) ISO 9000
C) Business Process Execution Language
D) Interface Standard Model 69) 70) In a BPMN process diagram, data is represented by ________.
A) rectangles with rounded corners
B) solid arrows
C) diamond shapes
D) a square with a folded corner 70) 71) In a BPMN process diagram, a ________ represents the start of a process.
A) rectangle with rounded corners
C) square with a folded corner
D) diamond shape 71) 5 72) In a BPMN process diagram, a ________ represents an activity.
A) solid arrow
B) diamond shape
C) rectangle with rounded corners
D) square with a folded corner 72) 73) In BPMN notation, ________ represent decisions and usually contain a question that can be
answered with yes or no.
B) dotted arrows
D) rounded rectangles 73) 74) In a BPMN process diagram, dotted arrows depict the flow of ________.
A) activities in the process
B) tasks in the process
C) messages and data flows
D) resources in the process 74) 75) In BPMN, ________ depict the flow or sequence of the activities in the process.
A) solid lines
B) solid arrows
C) dotted lines
D) dotted arrows 75) 76) In BPMN diagrams, a square with a plus sign means that ________.
A) the particular activity applies to multiple processes
B) the data flow continues on the next page
C) the square contains a question that can be answered with yes or no
D) the activity is independent of the process and is defined in detail in another diagram 76) 77) Which of the following is NOT a way for process designers to increase the performance of a
A) changing the structure and resource allocations
B) adding steps to the process without changing structure or resources
C) changing the structure without changing resource allocations
D) adding more resources to the roles of a given process without changing the structure 77) 78) Which of the following is true for the relationship between business processes and information
A) Starting from processes and working toward information systems is the best option to
anticipate future demands and new business processes.
B) Information systems incorporate all business process activities, and hence should be
developed before business processes.
C) Starting with processes and working toward systems is more likely to result in processes and
systems that are aligned with the organization's strategy and direction.
D) Developing information systems before business processes ensures that all activities are
considered in the development process. 78) 79) Which of the following terms refers to the process of creating and maintaining information
A) competitive intelligence
B) systems development
C) marketing management
D) process mapping 79) 80) Which of the following is true of information systems?
A) Information systems include all business process activities.
B) Every business process must include at least one information system.
C) Database data for information systems is provided in-house.
D) They can be bought off-the-shelf. 80) 6 81) An organization will be able to buy an information system using all of the following options,
C) both tailor-made and off-the-shelf with adaptation
D) off-the-shelf with adaptation 81) 82) The first step in the system definition phase of systems development is to ________.
A) plan the project
B) define the goals and scope
C) conduct a feasibility study
D) form the project team 82) 83) Once we have defined the project's goals and scope, the next step is to ________.
A) plan the project
B) determine requirements
C) assess feasibility
D) form the project team 83) 84) What are the four dimensions of feasibility?
A) planning, process, technical, and budgetary feasibility
B) operational, strategic, technical, and tactical feasibility
C) schedule, process, technical, and competitive feasibility
D) cost, schedule, technical, and organizational feasibility 84) 85) ________ feasibility refers to whether existing information technology is likely to be able to meet
the needs of the new system.
D) Technical 85) 86) Organizational feasibility ________.
A) determines whether the new system fits in with the existing schedule
B) helps decide whether the new system is cost-effective for the organization
C) concerns whether the new system fits within the company's customs and culture
D) determines whether existing information technology can meet the needs of the new system 86) 87) An element of ________ feasibility concerns whether the new system fits within legal requirements.
D) organizational 87) 88) Does the company have a management policy that prohibits releasing customer data? Such a
question is critical to understanding ________ feasibility.
D) technical 88) 89) If the defined project is determined to be feasible, the next step is to ________.
A) assess process results
B) form the project team
C) create and test components
D) maintain the system 89) 90) During the requirements definition stage of developing an information system, the project team
will include mostly ________.
A) business and systems analysts
B) testers and business users
C) database designers and administrators
D) programmers and testers 90) 7 91) The ________ stage of the information systems development process involves identifying what is to
be produced, how frequently and how fast it is to be produced.
A) component design
B) system definition
C) system implementation
D) requirements analysis 91) 92) Tasks in the ________ phase of the system development process are to build, test, and convert the
users to the new system.
A) system definition
C) system maintenance
D) component design 92) 93) A(n) ________ is a formal description of the system's response to use and misuse scenarios.
A) test plan
B) activity log
C) quality assurance program
D) project plan 93) 94) Once the system has passed integrated testing, the organization installs the new system. Which
term is used to refer to this activity?
A) system conversion
B) quality audit
C) post-beta stage
D) system control 94) 95) With ________ installation, the organization implements the entire system/business processes on a
limited portion of the business.
D) phased 95) 96) In a ________ installation, the new system runs alongside the old one until it has been tested and is
D) phased 96) 97) A ________ installation is the riskiest because the old system is turned off and the new system is
D) parallel 97) 98) Plunge installation is sometimes called ________ installation.
C) serial 98) D) direct 99) In the ________ installation style of system conversion, the organization shuts off the old
system/business processes and starts the new one directly.
D) plunge 99) 100) Fixing the system so that it works correctly or adapting it to changes in requirements occurs in the
________ phase of the information system development process.
B) requirements analysis
C) component design
D) maintenance 100) 101) Which of the following is NOT one of the five components of an information system?
D) hardware 101) 102) To which of the following does Brook's Law apply?
A) configuration control
C) diseconomies of scale 102) B) critical path analysis
D) changing technology 8 103) According to Brooks' Law, adding more people to a system development project will ________.
A) speed up the project
B) require less coordination
C) lower the total project cost
D) delay the project's completion 103) 104) In systems development, documents, designs, prototypes, data models, database designs, working
data entry screens, and the like are examples of ________.
D) components 104) 105) Project teams create a(n) ________, which is a hierarchy of the tasks required to complete a project,
to reduce the confusion of complex interrelated tasks.
A) enterprise task sheet
B) work-breakdown structure
C) scope statement
D) Gantt chart 105) 106) A ________ shows the tasks, start and finish dates, and dependencies for the tasks of a project.
A) Gantt chart
B) critical path
C) function point
D) work-breakdown structure 106) 107) The ________ is the sequence of activities that determines the earliest date by which the project can
A) critical path
B) work-breakdown structure
C) baseline WBS
D) Gantt chart 107) 108) ________ is the process by which project managers compress the schedule by moving resources,
typically people, from noncritical path tasks onto critical path tasks.
A) Configuration control
B) Requirements analysis
C) Critical path analysis
D) Critical task allocation 108) 109) The situation that occurs when adding more resources creates inefficiencies is known as ________.
A) diseconomies of scale
B) economies of scale
C) economies of scope
D) diseconomies of scope 109) 110) The term ________ refers to a set of management policies, practices, and tools that developers use
to maintain control over the project's resources.
A) configuration control
B) function point
C) critical path
D) work-breakdown structure 110) ESSAY. Write your answer in the space provided or on a separate sheet of paper.
111) Explain why process management is necessary for an organization.
112) What is systems development? List the main activities in systems development.
113) What are the dimensions of feasibility?
114) Describe the composition of a development team for an information system.
115) What is system conversion? What are the types of conversions?
116) Briefly describe the five major challenges to systems development. 9 117) What approaches can companies use to estimate time and costs for a systems development project?
118) Discuss some of the key aspects to developing successful process and systems development projects.
119) What are the tools used to meet major challenges when planning IS projects?
120) Describe the four major challenges to information systems development. 10 ...
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- Spring '11