week8_Revision Questions

week8_Revision Questions - ASSURANCE FIRM TO LISTEN TO THE...

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Revision Questions – Longer Answers 1. Develop a professional email communicating the same message as the following text message: bob ok’d rept. :) Cud u proof and Ruff out sldes b4 mtg on Mon. fone me asap if prblm. TY. 2. Analyze the following email message for content, formatting, and email practices. Email from Lindsey Howard-Berry sent 12/2/2007 at 1:45 p.m. TO: MS. JANETTE WELLS, MANAGER, CUSTOMER SERVICE CENTER SUBJECT: GOAL FINALLY ACHIEVED CC: Mike Larson, Jennifer Fargo, Lara Sims DEAR JANETTE AS YOU KNOW, WE HIRE AN INDEPENDENT CUSTOMER QUALITY
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Unformatted text preview: ASSURANCE FIRM TO LISTEN TO THE PHONE RECORDINGS OF OUR CUSTOMER SERVICE REPRESENTATIVES. OVER THE PAST YEAR THAT FIRM HAS REPORTED THAT THE QUALITY AND EFFICIENCY OF OUR REPRESENTATIVES HAS FAILED TO IMPROVE. HOWEVER, LAST MONTH THE FIRM FINALLY REPORTED THAT YOUR SALES REPRESENTATIVES ACHIEVED OUR ESTABLISHED GOALS. WE COMMEND YOU ON THIS ACHIEVEMENT. THANK YOU FOR ENSURING THAT THE CUSTOMER IS KING IS NOT JUST AN EMPTY ADVERTISING SLOGAN. BCNU, LINDSEY 3. Discuss five techniques for composing appropriate web content....
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