2011 Ch10 Improving Communication Climates

2011 Ch10 Improving Communication Climates - IMPROVING...

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I MPROVING C OMMUNICATION C LIMATES
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T HE K EY TO POSITIVE RELATIONSHIPS Communication Climate : The ______________of the relationship One of the best predictors of ______________________________. 1. Marriages 2. Job 3. Family
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C OMMUNICATION C LIMATE
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C ONFIRMING & D ISCONFIRMING M ESSAGES Climates are shaped to the degree with we feel valued. Confirming Messages: “I appreciate you!” Disconfirming Messages: “You don’t matter!” __________________ is up to the receiver.
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T YPES OF C ONFIRMING M ESSAGES ________________ Returning a phone call/text ________________ Paraphrasing ________________ Agreeing
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T YPES OF D ISCONFIRMING M ESSAGES Impervious Response _________________ Generalized ____________ Irrelevant Response Tangential Response ________________ Response
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T YPES OF D ISCONFIRMING MESSAGES Ambiguous Response ___________________Response
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H OW C LIMATES D EVELOP Instantaneously! (Table 10.1/p. 335) Positive Spiral Negative Spiral Escalatory Spiral De-Escalatory Spiral
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D EFENSIVENESS Guarding oneself from attack _______________ Acts: Messages that seem to challenge our images.
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T YPES OF D EFENSIVE R
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