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2011 Ch11 Conflict Student Version

2011 Ch11 Conflict Student Version - Managing Interpersonal...

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Managing Interpersonal Conflict
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The Nature of Conflict Wilmont & Hocker An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals .” (p. 367)
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Expressed Struggle Both parties must be _____ that a conflict exists, otherwise, it is just one person mad at the other with no resolution.
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Perceived Incompatible Goals As long as both parties perceive their ________ to be different, the conflict exists. Many conflict seen as “one person’s gain, another’s loss.”
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Perceived Scarce Resources The belief that there isn’t enough of something to go around. Money Time
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Interdependence In most conflicts, the parties are usually dependent upon another in some way. Nations in conflict?
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Interference from the other Party Participants have to ________ to each other which prevents them from achieving a goal.
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Conflict is ___________!
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