2011 Ch11 Conflict Student Version

2011 Ch11 Conflict Student Version - Managing Interpersonal...

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Managing Interpersonal Conflict
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The Nature of Conflict An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals .” (p. 367)
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Expressed Struggle Both parties must be _____ that a conflict exists, otherwise, it is just one person mad at the other with no resolution.
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Perceived Incompatible Goals As long as both parties perceive their ________ to be different, the conflict exists. Many conflict seen as “one person’s gain, another’s loss.”
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Perceived Scarce Resources The belief that there isn’t enough of something to go around. Money Time
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Interdependence In most conflicts, the parties are usually dependent upon another in some way. Nations in conflict?
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Interference from the other Party Participants have to ________ to each other which prevents them from achieving a goal.
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Conflict is ___________!
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This note was uploaded on 01/13/2012 for the course COM 9 taught by Professor Estrellaromero during the Fall '11 term at Riverside Community College.

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2011 Ch11 Conflict Student Version - Managing Interpersonal...

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