BusinessValueofKnowledgeManagement

BusinessValueofKnowledgeManagement - Business Value of...

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1 Business Value of Knowledge Management: Return on Investment of Knowledge Retention Projects *Denise Johnson McManus Exxon-Calloway Faculty Fellow Calloway School of Business and Accountancy Wake Forest University P.O. Box 7285 Reynolda Station Winston-Salem, NC 27109-7285 Telephone: (336) 758-6174 Fax: (336) 758-6133 [email protected] Daniel K. Fredericksen Information Resources Georgia-Pacific Corporation Atlanta, GA Telephone: (404) 652-7059 Fax: (404) 230-5678 [email protected] Larry Todd Wilson Knowledge Harvesting, Inc. 137 Orleans Drive Dauphin Island, AL 36528 Telephone: (251)-554-0446 [email protected] Charles A. Snyder Woodruff Professor Auburn University 411 Lowder Business Building 415 West Magnolia Avenue Auburn University, AL 36849-5241 Telephone: (334) 844-6504 Fax: (334) 844 –5159 [email protected] 1 2 Corresponding Author 3
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2 Business Value of Knowledge Management: 1 Return on Investment of Knowledge Retention Projects 2 3 Denise Johnson McManus is an Assistant Professor of Information Systems and an Exxon- 4 Calloway Faculty Fellow in the Wayne Calloway School of Business and Accountancy at Wake 5 Forest University. Dr. McManus received her Ph.D. from Auburn University. She has published 6 in the International Journal of Information Technology and Management, International Journal of 7 Technology Management, Information Resources Management Journal, Information Systems 8 Management Journal, a case study in The Management of Telecommunications (Irwin-McGraw- 9 Hill) and several conference proceedings. Her research includes telecommunications 10 management, knowledge management and the strategic use and effects of information systems 11 on organizations. She has held positions in three Fortune 500 companies and has twelve years 12 of diversified Information Systems experience. 13 14 Larry Todd Wilson is the Founder of LearnerFirst (1992), Knowledge Harvesting (1999), Virtual 15 Collaboration (2003), and Knowledge Reserve (2004). He has led over 3,300 Knowledge 16 Harvesting sessions and managed 43 client relationships related to creating corporate 17 knowledge assets. He has produced 18 commercial learning software programs which are 18 used in over 4,000 customer companies. One program was a finalist for a 1999 Codie Award; 19 and one project was awarded the "1998 Most Innovative Application of Knowledge 20 Management" by the Delphi Group. Designed, organized and led Knowledge Harvesting 21 Workshops for 70 knowledge management professionals and launched 77 virtual communities. 22 Authored 37 articles and 7 book chapters; delivered 29 conference presentations. 23 24 Daniel K. Fredericksen is an IT Manager and KM practitioner with Georgia Pacific. He 25 introduced knowledge-harvesting, communities of practice, and collaborative work tools as a 26 means to capture, deploy, and grow expertise. He has implemented the knowledge 27 management strategy for the company’s corporate information technology group documenting 28 in excess of $1M in ROI from KM initiatives. His knowledge harvesting work was featured in the 29 April 2001 issue of KM Magazine. He has hosted community-building sessions for the IEEE, 30
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