Krispy%20Kreme%20Matrices-Reports[1]

Krispy%20Kreme%20Matrices-Reports[1] - KRISPY KREME...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
KRISPY KREME MATRICES/REPORTS Current Strategies and Objectives Per pages 26 and 27 of its Form 10-K (annual report) filed April 17, 2009, Krispy Kreme Donuts has listed the following as its current objectives: 1. Reduce the investment required to produce a given level of sales and reduce operating costs by operating smaller satellite stores instead of larger, more expensive factory stores . 2. Achieve greater production efficiencies by centralizing doughnut production to minimize the burden of fixed costs. 3. Achieve greater consistency of product quality through a reduction in the number of doughnut-making locations. 4. Enable store employees to focus on achieving excellence in customer satisfaction and in-shop consumer experience. 5. Stimulate an increase in on-premises sales of doughnuts and complementary products by increasing the number of retail distribution points to provide customers more convenient access to the company’s products. Regarding strategies, the Form 10-K filed April 17, 2009 notes a few: 1. Open up new (or convert traditional factory stores to) "hot shops" that provide a hot doughnut experience for customers throughout the day, instead of the traditional experience of having the hottest, freshest doughnuts available only at certain times of the day---these "hot shops" would be added to the traditional fresh shops and kiosks as the primary methods for market penetration while reducing operating costs. 2. Open up new company-owned satellite stores for additional market penetration. 3. The company also plans to extend its testing of soft serve dairy products into additional locations in fiscal 2010 as part of its product development. 4. Close stores that are not performing to company standards. Vision Krispy Kreme Donuts "Vision and Values" can be found on their web site (http://investor.krispykreme.com/includes/stupop.html). "We Believe. .. Consumers are our lifeblood, the center of the doughnut There is no substitute for quality in our service to consumers Impeccable presentation is critical wherever Krispy Kreme is sold We must produce a collaborative team effort that is unexcelled We must cast the best possible image in all that we do We must never settle for 'second best'; we deliver on our commitments We must coach our team to ever-better results" Vision Statement From Krispy Kreme Donut's "Vision and Values" provides the following Vision Statement: "To be the global leader in doughnuts and complementary products, while creating magic moments worldwide."
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Competitive Profile Matrix (CPM) Dunkin' Donuts Starbucks Tim Hortons Critical Success Factors Weight Rating Score Rating Score Rating Score Advertising 0.11 4 0.44 3 0.33 2 0.22 Product Quality 0.15 3 0.45 3 0.45 2 0.30 Product Diversity 0.08 2 0.16 1 0.08 2 0.16 Price Competitiveness 0.08 3 0.24 2 0.16 3 0.24 Management 0.10 3 0.30 3 0.30 2 0.20 Financial Position 0.10 3 0.30 2 0.20 3 0.30 Customer Loyalty 0.10 4 0.40 3 0.30 3 0.30 Global Expansion 0.13 3
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 01/11/2012 for the course MBA ACC557 taught by Professor Sherman during the Spring '11 term at Strayer.

Page1 / 14

Krispy%20Kreme%20Matrices-Reports[1] - KRISPY KREME...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online