4.4 assignment 1 - Monique Allen Business Ethics BUS 309...

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Monique Allen Business Ethics – BUS 309 November 7, 2010 Stephan Hartman The attitudes Sheeny reports are very typical in work environments that I’ve experienced. Many employees at my current job try to create shortcuts by making up reasons to get off the phone so they don’t have to assists the customer who call. The employees provoke the consumer by placing the caller on hold so the employees can finish up conversations, run to the break room, or etc. Which result in the consumer (caller) to get annoyed and the caller tends to ask for
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a supervisor for being on the phone for a long period of time with no response to the question that was asked. Sheeny describes the future of American business to be like a fast-food industry: automated boring, undemanding and unsatisfying, and dominated by difficult people. Many younger people tend to think that they can do better than fast-food even if they do not continue their education. Getting an office job is more difficult than flipping burgers over a grill. An office
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This note was uploaded on 01/12/2012 for the course MKT 100 100054VA01 taught by Professor Jamarhiltonjeffers during the Spring '11 term at Strayer.

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4.4 assignment 1 - Monique Allen Business Ethics BUS 309...

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