Avaya-Aura-Call-Center-Elite-and-Call-Center-Elite-Multichannel-Implement- 7391X .pdf

7391X Avaya Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement

QUESTION:61 With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone? B

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QUESTION: 62 Which three components make up the Elite Multichannel Interaction Data Service suite?

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Explanation: The Interaction Data Service is the suite name for three Call Center Elite Multichannelproducts: l Interaction Data Server - Voice and Presence l Interaction Data Server - Multimedia, and l Interaction Data Server - View QUESTION:63 A customer with Avaya Aura® Call Center Elite Multichannel is ready to Install and