Avaya-Aura-Call-Center-Elite-and-Call-Center-Elite-Multichannel-Implement-(7391X).pdf - Avaya 7391X Avaya Aura Call Center Elite and Call Center Elite

Avaya-Aura-Call-Center-Elite-and-Call-Center-Elite-Multichannel-Implement-(7391X).pdf

This preview shows page 1 - 3 out of 5 pages.

7391X Avaya Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement
Image of page 1
QUESTION: 61 With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone? A. when the agent's login ID is administered in the switch B. when the agent logs in at that telephone C. when the telephone extension is configured on the station form D. when the station has Auto Answer enabled Answer: B QUESTION: 62 Which three components make up the Elite Multichannel Interaction Data Service suite? (Choose three.) A. Virtual Agent B. View C. XML Server D. Multimedia E. Voice and Presence Answer: B, D, E Explanation: The Interaction Data Service is the suite name for three Call Center Elite Multichannel products: l Interaction Data Server - Voice and Presence l Interaction Data Server - Multimedia, and l Interaction Data Server - View QUESTION: 63 A customer with Avaya Aura® Call Center Elite Multichannel is ready to Install and configure Elite Multichannel Reporting. Which step must be performed first?
Image of page 2
Image of page 3

You've reached the end of your free preview.

Want to read all 5 pages?

  • Fall '20
  • Login, access code, Call Center Elite Multichannel

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture