hho8e_ewp_23-15

hho8e_ewp_23-15 - n. Earnings growth o. Average machine...

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E23-15 (10-15 min) Performance Indicator Perspective a. Number of customer complaints b. Number of information system upgrades completed c. EVA d. New product development time e. Employee turnover rate f. Percentage of products with online help manuals g. Customer retention h. Percentage of compensation based on performance i. Percentage of orders filled each week j. Gross margin growth k. Number of new patents l. Employee satisfaction ratings m. Manufacturing cycle time (average length of production process)
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Unformatted text preview: n. Earnings growth o. Average machine setup time p. Number of new customers q. Employee promotion rate r. Cash flow from operations s. Customer satisfaction ratings t. Machine downtime u. Finished products per day per employee v. Percentage of employees with access to upgraded system w. Wait time per order prior to start of production...
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This note was uploaded on 01/13/2012 for the course EAC 2221 taught by Professor Smith during the Spring '11 term at FIT.

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