How Emotions Make Decisions

How Emotions Make Decisions - Chapter 5.3 If you cant feel...

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Chapter 5.3 If you can’t feel the electricity charging the atmosphere in your workplace, then you’ve lost touch with your senses. Equal amounts of fear of the global financial crisis and excitement for a brighter future have come together for a perfect emotional storm. In the midst of turbulent times, TalentSmart researchers set out to discover just how much emotions influence the decisions we make and the risks we take. Emotions matter immensely. We collected a sample of 716 leaders in virtually every kind of organization, from hospitals to banks and churches to casinos. Measuring these leaders with the 360°   Refined leadership assessment, we discovered that nearly 70% of those leaders whom their peers, direct reports, and board members rated highly in emotional intelligence (EQ) also ranked among the most skilled decision makers. In contrast, guess how many of those with a poor grasp of their own emotions ranked among the top echelon of decision makers? Zero. In fact, 69% of low EQ leaders also ranked in the bottom 15% of decision makers.
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Based on our past research, we expected to find some difference in the quality of decision making between high and low EQ leaders. However, the magnitude of this difference surprised us all. It underscores an enduring misconception many leaders hold about the decision-making process. Most leaders today—even if only begrudgingly—will readily discuss the role emotions play in their relationships with employees, partners, or customers. But most leaders almost never consider how
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This note was uploaded on 01/13/2012 for the course 620 300 taught by Professor Gordon during the Fall '10 term at Rutgers.

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How Emotions Make Decisions - Chapter 5.3 If you cant feel...

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