Service-Desk-Analyst-Qualification-(SD0-101).pdf - SDI...

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SD0-101SDIService Desk Analyst Qualification
QUESTION:157Which of these options is NOT a feature in standard PBX functionality?C
QUESTION:158Where would you expect to see a screen pop? As a feature ofC
QUESTION:159Which option is the most common issue when integrating CTI with IncidentManagement?D
QUESTION:160Which option is a benefit of using self-help?A. It allows users to resolve some incidents at any timeB. It gives users the opportunity to become technical expertsC. It avoids the inconvenience of telephone handling
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Term
Fall
Professor
N/A
Tags
cti, Computer telephony integration

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