chapter 17

chapter 17 - Managing Conflict and Stress Chapter 17 What...

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Managing Conflict and Stress Chapter 17
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What is Conflict? Conflict—struggle between people with opposing needs, wishes, or demands Myth Truth Conflicts is dysfunctional Conflict is a normal part of life All conflicts can be resolved Most conflicts can at least be managed Conflicts will go away if ignored Conflict can motivate change Conflicts result in a winner and a loser Conflict can strengthen relationships
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Positive Effects of Conflict Energizes people Opens up channels of communication that may not already exist Parties involved can learn from the experience
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Negative Effects of Conflict Anger/Resentment can make it difficult for a working relationship to continue Unresolved conflicts can lead to misconceptions about parties involved Ongoing conflict makes it difficult to focus on jobs
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Types of Business Conflict Interpersonal Conflict Between individuals that perceive or value a situation differently Intergroup Conflict Between groups/teams/departments within an organization Organizational Conflict Between employees and the organization itself
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chapter 17 - Managing Conflict and Stress Chapter 17 What...

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