Understanding Work Groups - Chapter 14

Understanding Work Groups - Chapter 14 - UNDERSTANDING WORK...

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Chapter 14 UNDERSTANDING WORK GROUPS
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“Management Talk” “Teams, training, and increased authority for workers are key elements of quality-improvement efforts…To help accomplish their objectives, teams are aided by company-trained employees, who provide skills training and serve as resources throughout all phases of the teams’ work.” National Institute of Standards and Technology, describing its 1992 Malcolm Baldrige National Quality Award winner, AT&T Network Systems Group (Lucent Technologies)
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Objectives Explain the difference between formal and informal work groups Discuss group norms, group cohesiveness, and group conformity Understand why individuals conform to group norms Recognize the importance of work groups to an organization Suggest ways to build effective work groups
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Understanding Management When Lucent Technologies spun off from its parent company, AT&T, it gained the freedom to organize its workforce differently. Most Lucent employees work in teams designed to foster efficiency, creativity, and innovation. This approach gives employees the flexibility to solve problems and invent new products. In fact, Lucent can boast of earning about two patents per working day, as well as the Malcolm Baldrige National Quality Award.
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Management Skills Why would it be important for tam members to receive continual training? If you were on a team responsible for inventing a communications system, what qualities would you appreciate in your team members?
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Sec. 14.1: How Groups Behave Brainwrite/Brainstorm: What are the pros and cons of group work? What kinds of group work have you experienced?
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What You’ll Learn The differences between formal and informal work groups Why employees join informal work groups The factors that influence how groups behave The meaning of “groupthink.”
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Why is this important? “To supervise groups effectively, managers must understand the dynamics of group behavior”
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Groups Within Organizations Two or more people who interact to meet a shared goal A shared sense of purpose sets a group apart from just a gathering of people
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Types of Groups 1. Formal Work Groups Exist for short or long period of time Task Force A single goal to resolve a problem or design a new product Functional Group Consists of manager and all the employees he or she supervises in an ongoing manner
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Types of Groups 2. Informal Work Groups Formed voluntarily by members of an organization Develop personal contact and interactions among people Interest Groups Share a purpose or concern Women executives form a group to share ideas about issues facing women in management The workplace is where socialization takes place and friendships emerge Affects of Informal Work Groups Productivity Morale Success of Managers Sense of Loyalty Work for or against organizational goals
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Groups Within Organizations Management does not recognize informal
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This note was uploaded on 01/13/2012 for the course BUS M 201 taught by Professor Mcgregor during the Fall '11 term at BYU.

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Understanding Work Groups - Chapter 14 - UNDERSTANDING WORK...

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