2.2 Modern Mgmt

2.2 Modern Mgmt - Chapter 2: Chapter The Management The...

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Unformatted text preview: Chapter 2: Chapter The Management The Movement Movement Section 2.2: The Development of The Modern Management Modern Empowering Employees Empowering As organizations grew in size and As complexity, new styles and methods of management began to emerge management Different philosophies developed on how Different best to manage employees best Theory X Theory Assumes that people are basically lazy Assumes and will avoid working if they can and Managers impose strict rules and make Managers sure that all important decision are make only by them only Theory Y Theory Assumes that people find satisfaction in their Assumes work work Managers believe that people will work Managers productively if put in the right environment productively People are creative and will come up with good People ideas if encouraged to do so ideas Employees given more freedom and allowed to Employees make mistakes make Centralization vs. Decentralization Decentralization Centralization The concentration of power among a few The key decision makers key Decentralization Process by which decisions are made by Process managers at various levels within an organization organization Total Quality Management Total W. Edwards Deming used mathematics W. to help solve problems of quality control to Studied how companies ensure that the Studied products they produce are not defective products Came up with a mathematically based Came approach to quality control approach Total quality management (TQM) Total Quality Management Total TQM is a system of management based TQM on involving all employees in a constant process of improving quality and productivity by improving how the work productivity Focuses on totally satisfying both Focuses customers and employees customers Deming’s 14 points Applying TQM Applying Examples: A large Silicon Valley computer company Motorola General Electric Burger King Japanese Management Practices Practices Managers . . . encouraged more employee participation in encouraged decision making decision showed deeper concern for the personal showed well-being of their employees well-being tended to facilitate decision making by teams tended of workers Theory Z Theory William Ouchi, management researcher Integrates Japanese and American Integrates business practices business Japanese emphasis on collective decision Japanese making and concern for employees making American emphasis on individual American responsibility responsibility Johnsonville Foods Japanese, American, and Theory Z Organizations Theory ...
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This note was uploaded on 01/13/2012 for the course BUS M 201 taught by Professor Mcgregor during the Fall '11 term at BYU.

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