0324421397_ch01 - Andrew J DuBrin Fundamentals of...

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1 The Nature and Scope of Organizational Behavior The Healthy Workplace Awards recognize organizations for their commit- ment to programs and policies that enhance employee health and well-being. Evaluators consider companies for the state-level awards across five areas: employee involvement, work–life balance, employee growth and develop- ment,health and safety,and employee recognition.The top 10 companies are selected from a pool of more than 180 previous state-level winners. “It is important to highlight those companies’ efforts in this era of busi- ness challenges and workplace pressures,” says Russ Newman, the executive director for professional practice at the American Psychological Association. “Many organizations are struggling to stem the forces that are whittling away at their employees’ morale, productivity, and health,” says Newman.“These Best practices honorees are setting an example by creating strong,vibrant or- ganizational cultures that contribute to both employee health and well-being and the company’s bottom line.” Three of the winners are: Liberty Precision Industries. Based in New York, this machine- building company helps its employees develop new, versatile job skills. Liberty employees work with a consulting psychologist to identify spe- cific areas in which they can improve job performance. South Carolina Bank and Trust. The company’s employee expecta- tion survey has cut turnover rates in half by allowing employees to Source: Adapted from Mark Greer, “A Happier, Healthier Workplace,” Monitor on Psychology , December 2004, pp. 28–29. O B J E C T I V E S After reading and studying this chapter and doing the exer- cises, you should be able to: Explain what organizational behavior means. Summarize the research meth- ods of organizational behavior. Identify the potential advan- tages of organizational be- havior knowledge. Explain key events in the his- tory of organizational behavior. Understand how a person de- velops organizational behavior skills. 1 2 3 4 5 Andrew J. DuBrin, Fundamentals of Organizational Behavior, 4/e, Mason, OH:Thomson South-Western, 2007
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anonymously voice concerns about the workplace. Management listens: It has added employee recognition programs and new stock purchase options. Sysco Food Services of New Mexico. The company partnered with the University, of New Mexico to develop a coaching skills class that taught all executives, managers, and supervisors skills such as collaborative decision-making,employee development,and team-building. Employees report less stress and increased job satisfaction. Now Ask Yourself: In what way does the information just presented il- lustrate that paying careful attention to human behavior in the workplace is an important part of an organization’s being successful? The purpose of this book is to present systematic knowledge about people and organizations that can be used to enhance individual and organizational effectiveness. Managers and potential managers are the most likely to apply this information.Yet the same infor-
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