Chapter 4 - Strategic Management of Costs Quality and Time...

Info icon This preview shows pages 1–6. Sign up to view the full content.

View Full Document Right Arrow Icon
Strategic Management of Costs, Quality, and Time Maher 10e Chapter 4 1
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Learning Objectives Distinguish between the traditional view of quality and the quality-based view. Compare the costs of quality control to the costs of failing to control quality. Explain why firms make trade-offs in quality control costs and failure costs. Explain why just-in-time requires total quality management. 2
Image of page 2
Traditional View The traditional view of quality assumes that improving quality always requires increasing costs. Firms can reduce total costs by Producing lower-quality goods Tolerating some level of defective goods 3
Image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Quality-Based View The quality-based view holds that firms should always attempt to improve quality. Attempts to improve quality will succeed without limit Firms Should not wait for inspections of finished products to reveal defects Must establish quality goals & procedures Aim for zero defects High quality pays for itself 4
Image of page 4
Six Sigma
Image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 6
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern