QUIZ Lesson Product & Service Design

QUIZ Lesson Product & Service Design - Lesson 06...

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1 Lesson 06 Product & Service Design 43. One way to increase reliability is to: A. improve component design B. increase the number of service stations C. increase mean repair time D. increase the number of dependent components E. none of the above 44. One way to increase reliability is to: A. eliminate backup component B. improve preventive maintenance procedures C. increase mean repair time D. increase the number of independent components E. none of the above 45. Which of the following is not a reason for redesigning a product or service? A. to reduce labor or material cost B. to increase the level of employee satisfaction C. to increase the level of customer satisfaction D. to attract and increase customer demand E. to increase quality 46. A disadvantage of global teams for product design is that: A. Customers may have different needs in different countries B. The product designed may have increased marketability and utility C. The diversity of an international team may be a detriment D. Ease of face to face meetings is absent since members are located everywhere E. Technology allows constant contact with team members 47. The stage in a product or service life cycle where some firms adopt a defensive research posture is: A. incubation B. growth C. maturity D. saturation E. decline 48. One step that isn't part of service blueprinting is: A. Eliminate boundaries for the service and decide on the level of interaction needed B. Identify and determine the sequence of customer and service actions and interactions C. Develop time estimates for each phase of the process
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This note was uploaded on 01/16/2012 for the course ENGINEERIN 001 taught by Professor Stevenson during the Spring '11 term at Punjab Engineering College.

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QUIZ Lesson Product & Service Design - Lesson 06...

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