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Unformatted text preview: 3-18-09Apologizing: way of showing regret 3 Steps to Apologizing1.Person who has done wrong should admit to fault2.Explain what happened3.Say a statement of remorseTips to Apologizing1.Take responsibility2.Be able to explain your actions3.Show your regret4.Try to repair the damage5.Use good timing6.Use appropriate channel7.Not about winner or loser but a tool to fix the relationshipNot Real Apologies1.Forced apology2.Blanket apology: Sorry for whatever I did3.Condescending apology: Sorry you feel that way4.Apology excuse: Sorry BUT it wasnt my faultLanguage: system of human communication based on speech sounds that are based on arbitrary symbolsSymbols1.Define: define people according to definitions/ prototypesa.Flawsa.i.Totalizing language: use single label or word to represent totality of that persona.ii.Marking: adding an irrelevant marking due to gender, race, age, etc....
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This note was uploaded on 01/16/2012 for the course CMST 1061 taught by Professor Hebert during the Fall '08 term at LSU.
- Fall '08