IOE+Overview+for+ENG+110+_without+videos_

IOE+Overview+for+ENG+110+_without+videos_ - Engineering...

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Engineering 110: Industrial and Operations Engineering (IOE ) Professor Larry Burns December 1 & 6, 2011
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Brief Bio Professor of Engineering Practice, University of Michigan Director of Sustainable Mobility Program, Columbia University Advisor to Google Inc. Hess Corporation National Renewable Energy Laboratory Investment Firms Former General Motors Corporate Vice President of Research & Development and Strategic Planning Research Focus
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Dec 1 Dec 1 Significance of IOE Importance of Holistic Thinking Personal Mobility Integrated Community Energy Systems Dec 6 Manufacturing and Design
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Short Exercise Think about an experience you had recently with a product/service that delighted you What happened? How do you feel about the supplier (brand) of this experience? Now, think about an experience that upset you What happened? How do you feel about the supplier (brand) of
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Industrial and Operations Engineers Focus on Providing Positive Customer Experiences
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Total Customer Experience Defines Brand Equity Must be Deeply Understood Consistently Positive Continuosly Improved
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Definition Operations : systems of activities resulting in customer experiences
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Operations Are Everywhere Industrial Manufacturing Health Care Supply Chain Retail Energy Transportation Financial Communication Military Security Education Municipal Services ………
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Megatrends Are Shaping Our Future Population Growth Globalization Urbanization Digitization Polarization Interdependence Sustainability Innovation Competition Acceleration Complexity Uncertainty Technology ……. .
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We Will Be Significantly Impacted By …. Abundant data and processors Complex and risky settings Global growth and diversity Disruptive competition Transformational change
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Increased Importance Positive customer experiences Excellent operations Holistic thinking Non-stop innovation Robust systems Proactive risk management Rapid and efficient learning Computational methods and analysis
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UM IOE Purpose Teach, create and apply knowledge to improve operations
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Operations Must be specified, designed, engineered and managed to excite customers Involve people, data, tasks, methods, tools, equipment and processes Have multiple objectives and constraints Integrate several disciplines Are typically complex, non-linear, networks, dynamic and uncertain
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Operations: Fundamental Building Block Task Task Custom er Inpu t Input Output Output Requirements and Feedback Interdependent Performance Measures Customer Satisfaction Quality, Reliability, Durability Throughput Lead-time Cycle-time Productivity Cost Robustness/Risk Worker Health and Safety
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Operations Engineering/Manufacturing Engineering Management
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IOE+Overview+for+ENG+110+_without+videos_ - Engineering...

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